hello there, ever since the 7 version upgrade, most of the times I open emclient a message saying “emclient stopped working” and closes down. if I’m lucky second time works ok. sometimes after been ok for a while it happens again.
are there any error messages inside eM Client?
Hello Olivia and thanks for your respond, below is the info in the message I get
Problem Event Name: APPCRASH
Application Name: MailClient.exe
Application Version: 7.0.26687.0
Application Timestamp: 5798e2af
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 07aea8ed
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e
Hello Olivia, have you seen the message yet?
Can anybody give me an idea pleeease??
this is a Windows crash report.
When this happens again I will need you to create memory dump files.
After this crash go to C:\Windows\SysWOW64 and run Taskmgr.exe
Right click and create dump files.
Send those files and a link to this forum thread in a message to me at email@example.com