emclient has stopped working message

1

hello there, ever since the 7 version upgrade, most of the times I open emclient a message saying “emclient stopped working” and closes down. if I’m lucky second time works ok. sometimes after been ok for a while it happens again. 

2

Hello Louis,
are there any error messages inside eM Client?

3

Hello Olivia and thanks for your respond, below is the info in the message I get

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             MailClient.exe

  Application Version:                           7.0.26687.0

  Application Timestamp:                     5798e2af

  Fault Module Name:                          StackHash_2264

  Fault Module Version:                        0.0.0.0

  Fault Module Timestamp:                  00000000

  Exception Code:                                  c0000005

  Exception Offset:                                07aea8ed

  OS Version:                                          6.1.7601.2.1.0.256.48

  Locale ID:                                             2057

  Additional Information 1:                  2264

  Additional Information 2:                  2264db07e74365624c50317d7b856ae9

  Additional Information 3:                  875f

  Additional Information 4:                  875fa2ef9d2bdca96466e8af55d1ae6e

 Thank you,

4

Hello Olivia, have you seen the message yet?

5

Can anybody give me an idea pleeease??

6

Hello Louis,
this is a Windows crash report.
When this happens again I will need you to create memory dump files.
After this crash go to C:\Windows\SysWOW64 and run Taskmgr.exe
Right click and create dump files.

Send those files and a link to this forum thread in a message to me at [email protected]

Regards,
Olivia