eMclient "favorite" not updated when underlying Gmail tag/folder is moved

1

I had a Gmail tag/folder b - i.e. tag/folder name “b” with no parent

in eMclient I made this folder “b” Into a favorite

in Gmail I move the tag/folder to have a parent “a”, So that the tag/folder path now a/b.

eMclient now shows the new path

however the eMclient favorite now reports an error if I attempt to move to it.

i.e. it was not updated when Gmail was updated

2

Right-click on the Gmail account’s All Mail folder and choose Properties > Repair > Repair.

3

@Gary: “Right-click on the Gmail account’s All Mail folder and choose Properties > Repair > Repair.”

Does not work. The favorite still exists, still pointing to a label that no longer exists. moving a message to this favorite event error, although clicking on the favorite as if to display just provides an empty message list.

4

If you repaired the All Mail folder and it didn’t help, go to Menu > Accounts and remove the Gmail account, then add it back again.

5

@Gary: “remove the Gmail account, then add it back again”

  1. I knew you were going to say this. It is one of the standard retorts of tech-support.

  2. I have not done so yet because as far as I can tell removing an account and then adding it back again will result in a loss of the considerable work that I have spent in creating favorites and search folders.

Unless you can tell me that there is some way that I can save such work, the configuration of favorites and search folders, and then restore it later when the account is restored.

Now, I half suspect that somebody will tell me to use eMclient backup/restore,

e.g. Menu > Backup … Menu > File > Restore or create your accounts anew and import your local data back in (Menu > Tools > Accounts, Menu > File > Import)

but since it is one of the favorites that is broken, I cannot help but wonder if that will not cause further problems. as far as I know there is no way that I can tell it to be selective about what gets restored. Looking at the XML that is produced by Export, I see no mention of favorites or search folders. As far as I can tell the backup format is opaque.

–

moreover, I do not need to get it automatically updated, since I can manually delete the broken favorite and then re-create it. which is less work than re-creating all of my non-broken favorites and search folders.

I am just reporting a bug. a place where a fairly common operation results in eMclient producing slightly broken data structures.