EMClient Cutting off replies

Sometimes when I reply to an email from EMClient not all the email trial gets sent to the recipient, so for example if it’s a long email trial sections will be cut off

Hi, what version of eM client are you using, can you make a screenshot of this issue?

Thank you,
Paul.

Hi Paul thanks for the reply. I’m on an older version 5.0.18661.0 as I believe there are scrolling issues in version 6.0 which I’ve seen on a laptop that I use. I can’t really take a screenshot as it’s sensitive email. 

In that case you can also update to a latest version of version 5 (http://www.emclient.com/dist/v5.0.20009/setup.msi), I have no idea what scrolling issue you have in mind. I’ll be happy to resolve this issue if you can give me more information on what’s happening and what exact version number you’re using.

Thank you,
Paul.

Thank you Paul at first glance that upgrade does seem to have resolved my email cutting off issue

Great, let me know if you come across any other issues or questions about the application, we’ll be happy to help.

Thank you,
Paul.