eMC crashes when creating new contact

I’m posting this here because the paid support website keeps responding “This page is not available” when I try to submit a completed ticket.

In the New Contact dialog box, I enter:
full name
phone number
email address
Then I click in “Notes” and as I start to to type, eMC disappears. 

Same thing happened twice. The 2nd time a dialog box popped up saying there had been an error and asking me to say what I was doing. As I started typing, it too disappeared.

Both times, the DB repair tool ran when I restarted eMC, which is a major pain because it takes a long time to run.

I am NOT having a good day…

Win 7, latest release of eMC.

Hello Neil, what version of eM Client are you currently using on your computer, can you please check the exact release number in Help > About? What mail service are you using with eM Client (e.g. what mail server are you synchronising your contacts with?).

If the application crashes, standard used case should display an error report window after the application crashes, can you click on the “Show error” button once the application crashes, copy the error report and submit the error to us here on the forum for more information about this issue?

Thank you,

I’m on 6.6.22344.0, and using gmail.

I’m afraid I don’t understand your second paragraph. Where do I find the “Show error” button? I did find the attached under Operations, Error - it that what you mean?

Thx…Neil

“Same thing happened twice. The 2nd time a dialog box popped up saying there had been an error and asking me to say what I was doing. As I started typing, it too disappeared.” - This window should contain the “Show error” button. Instead of submitting the error using this window, please click on the button, copy the error log and submit it to us here on the forum for more information.

You can also update your eM Client to this, more recent release 6.0.23181.0 .

Regards,

OK - upgraded. Same problem:

eM Client (6.0.23181.0)Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.34209
The following error has occurred:
System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
   at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
   at System.Windows.Forms.Control.DefWndProc(Message& m)
   at System.Windows.Forms.Control.WmKeyChar(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.TextBoxBase.WndProc(Message& m)
   at System.Windows.Forms.TextBox.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at MailClient.Program.b__4()
at MailClient.ExceptionUtils.ExceptionUtils.Filter(BodyDelegate body, FilterDelegate filter, Action1 handler)<br><br><br><report xmlns="&lt;a href=" http:>" rel="nofollow" target="_blank"&gt;http://emclient.com/ns/report"&gt;;<br> <product><br> <name>eM Client</name><br> <version>6.0.23181.0</version><br> </product><br> <silent>false</silent><br> <environment><br> <osversion>Microsoft Windows NT 6.1.7601 Service Pack 1</osversion><br> <frameworkversion>4.0.30319.34209</frameworkversion><br> </environment><br> <exception><br> <type>System.AccessViolationException</type><br> <message>Attempted to read or write protected memory. This is often an indication that other memory is corrupt.</message><br> <source>System.Windows.Forms</source><br> <stack><br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100663674</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.UnsafeNativeMethods</type><br> <name>CallWindowProc</name><br> <parameters><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.IntPtr</type><br> <name>wndProc</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.IntPtr</type><br> <name>hWnd</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Int32</type><br> <name>msg</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.IntPtr</type><br> <name>wParam</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.IntPtr</type><br> <name>lParam</name><br> </parameter><br> </parameters><br> </method><br> <offset>ffffffff</offset><br> <nativeoffset>0</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100665800</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.NativeWindow</type><br> <name>DefWndProc</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Message&amp;</type><br> <name>m</name><br> </parameter><br> </parameters><br> </method><br> <offset>8</offset><br> <nativeoffset>55</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100665245</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Control</type><br> <name>DefWndProc</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Message&amp;</type><br> <name>m</name><br> </parameter><br> </parameters><br> </method><br> <offset>0</offset><br> <nativeoffset>9</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100665746</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Control</type><br> <name>WmKeyChar</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Message&amp;</type><br> <name>m</name><br> </parameter><br> </parameters><br> </method><br> <offset>a</offset><br> <nativeoffset>2b</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100665461</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Control</type><br> <name>WndProc</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Message&amp;</type><br> <name>m</name><br> </parameter><br> </parameters><br> </method><br> <offset>5fe</offset><br> <nativeoffset>8f1e1d</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100670709</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.TextBoxBase</type><br> <name>WndProc</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Message&amp;</type><br> <name>m</name><br> </parameter><br> </parameters><br> </method><br> <offset>71</offset><br> <nativeoffset>36</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100670762</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.TextBox</type><br> <name>WndProc</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Message&amp;</type><br> <name>m</name><br> </parameter><br> </parameters><br> </method><br> <offset>64</offset><br> <nativeoffset>35</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100665839</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Control+ControlNativeWindow</type><br> <name>OnMessage</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Message&amp;</type><br> <name>m</name><br> </parameter><br> </parameters><br> </method><br> <offset>0</offset><br> <nativeoffset>10</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100665840</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Control+ControlNativeWindow</type><br> <name>WndProc</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Message&amp;</type><br> <name>m</name><br> </parameter><br> </parameters><br> </method><br> <offset>8e</offset><br> <nativeoffset>38</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100665822</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.NativeWindow</type><br> <name>DebuggableCallback</name><br> <parameters><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.IntPtr</type><br> <name>hWnd</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Int32</type><br> <name>msg</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.IntPtr</type><br> <name>wparam</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.IntPtr</type><br> <name>lparam</name><br> </parameter><br> </parameters><br> </method><br> <offset>25</offset><br> <nativeoffset>5d</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100663535</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.UnsafeNativeMethods</type><br> <name>DispatchMessageW</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.NativeMethods+MSG&amp;</type><br> <name>msg</name><br> </parameter><br> </parameters><br> </method><br> <offset>ffffffff</offset><br> <nativeoffset>0</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100688504</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Application+ComponentManager</type><br> <name>System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop</name><br> <parameters><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.IntPtr</type><br> <name>dwComponentID</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Int32</type><br> <name>reason</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Int32</type><br> <name>pvLoopData</name><br> </parameter><br> </parameters><br> </method><br> <offset>186</offset><br> <nativeoffset>24c</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100688551</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Application+ThreadContext</type><br> <name>RunMessageLoopInner</name><br> <parameters><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Int32</type><br> <name>reason</name><br> </parameter><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.ApplicationContext</type><br> <name>context</name><br> </parameter><br> </parameters><br> </method><br> <offset>1de</offset><br> <nativeoffset>154</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100688550</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Application+ThreadContext</type><br> <name>RunMessageLoop</name><br> <parameters><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Int32</type><br> <name>reason</name><br> </parameter><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.ApplicationContext</type><br> <name>context</name><br> </parameter><br> </parameters><br> </method><br> <offset>13</offset><br> <nativeoffset>49</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>MailClient.exe</modulename><br> <metadatatoken>100675735</metadatatoken><br> <assembly>MailClient</assembly><br> <type>MailClient.Program</type><br> <name>&lt;Main&gt;b__4</name><br> <parameters></parameters><br> </method><br> <offset>17</offset><br> <nativeoffset>38</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>MailClient.ExceptionUtils.dll</modulename><br> <metadatatoken>100663314</metadatatoken><br> <assembly>MailClient.ExceptionUtils</assembly><br> <type>MailClient.ExceptionUtils.ExceptionUtils</type><br> <name>Filter</name><br> <parameters><br> <parameter><br> <assembly>MailClient.ExceptionUtils</assembly><br> <type>MailClient.ExceptionUtils.ExceptionUtils+BodyDelegate</type><br> <name>body</name><br> </parameter><br> <parameter><br> <assembly>MailClient.ExceptionUtils</assembly><br> <type>MailClient.ExceptionUtils.ExceptionUtils+FilterDelegate</type><br> <name>filter</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Action1[[System.Exception, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]
handler



0
22






MailClient.exe
C:\Program Files (x86)\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.23181.0
eM Client
eM Client
6.0.23181.0
False
False
False
False
False
Language Neutral


ntdll.dll
C:\windows\SysWOW64\ntdll.dll
ntdll.dll
ntdll.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
NT Layer DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


MSCOREE.DLL
C:\windows\SYSTEM32\MSCOREE.DLL
mscoree.dll
mscoree.dll
4.0.40305.0 (Main.040305-0000)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.40305.0
False
False
False
True
False
English (United States)


KERNEL32.dll
C:\windows\syswow64\KERNEL32.dll
kernel32
kernel32
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)


KERNELBASE.dll
C:\windows\syswow64\KERNELBASE.dll
Kernelbase
Kernelbase
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)


ADVAPI32.dll
C:\windows\syswow64\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
6.1.7601.18869 (win7sp1_gdr.150525-0603)
Advanced Windows 32 Base API
Microsoft® Windows® Operating System
6.1.7601.18869
False
False
False
False
False
English (United States)


msvcrt.dll
C:\windows\syswow64\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.7601.17744 (win7sp1_gdr.111215-1535)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.7601.17744
False
False
False
False
False
English (United States)


sechost.dll
C:\windows\SysWOW64\sechost.dll
sechost.dll
sechost.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


RPCRT4.dll
C:\windows\syswow64\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Remote Procedure Call Runtime
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


SspiCli.dll
C:\windows\syswow64\SspiCli.dll
security.dll
security.dll
6.1.7601.18939 (win7sp1_gdr.150722-0600)
Security Support Provider Interface
Microsoft® Windows® Operating System
6.1.7601.18939
False
False
False
False
False
English (United States)


CRYPTBASE.dll
C:\windows\syswow64\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
6.1.7601.18939 (win7sp1_gdr.150722-0600)
Base cryptographic API DLL
Microsoft® Windows® Operating System
6.1.7601.18939
False
False
False
False
False
English (United States)


mscoreei.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.0.30319.34209 built by: FX452RTMGDR
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.30319.34209
False
False
False
True
False
English (United States)


SHLWAPI.dll
C:\windows\syswow64\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Shell Light-weight Utility Library
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


GDI32.dll
C:\windows\syswow64\GDI32.dll
gdi32
gdi32
6.1.7601.18898 (win7sp1_gdr.150617-0600)
GDI Client DLL
Microsoft® Windows® Operating System
6.1.7601.18898
False
False
False
False
False
English (United States)


USER32.dll
C:\windows\syswow64\USER32.dll
user32
user32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows USER API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
English (United States)


avghookx.dll
C:\Program Files (x86)\AVG\AVG2015\avghookx.dll
avghookx.dll
avghookx.dll
15.0.0.6125
None
AVG Internet Security
15.0.0.6125
False
False
False
True
True
Language Neutral


IMM32.DLL
C:\windows\system32\IMM32.DLL
imm32
imm32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
English (United States)


MSCTF.dll
C:\windows\syswow64\MSCTF.dll
MSCTF
MSCTF.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
MSCTF Server DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


LPK.dll
C:\windows\syswow64\LPK.dll
LanguagePack
LanguagePack
6.1.7601.18946 (win7sp1_gdr.150730-0600)
Language Pack
Microsoft® Windows® Operating System
6.1.7601.18946
False
False
False
False
False
English (United States)


USP10.dll
C:\windows\syswow64\USP10.dll
Uniscribe
Uniscribe
1.0626.7601.18454 (win7sp1_gdr.140424-1533)
Uniscribe Unicode script processor
Microsoft® Uniscribe Unicode script processor
1.0626.7601.18454
False
False
False
False
False
English (United States)


clr.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
clr.dll
clr.dll
4.0.30319.34209 built by: FX452RTMGDR
Microsoft .NET Runtime Common Language Runtime - WorkStation
Microsoft® .NET Framework
4.0.30319.34209
False
False
False
True
False
English (United States)


MSVCR120_CLR0400.dll
C:\windows\system32\MSVCR120_CLR0400.dll
msvcr120_clr0400.dll
msvcr120_clr0400.dll
12.00.51689.34249 built by: FX452RTMGDR
Microsoft® C Runtime Library
Microsoft® Visual Studio® 12 CTP
12.00.51689.34249
False
False
False
False
False
English (United States)


mscorlib.ni.dll
C:\windows\assembly\NativeImages_v4.0.30319_32\mscorlib\d1265d6159ea876f9d63ea4c1361b587\mscorlib.ni.dll
mscorlib.dll
mscorlib.dll
4.0.30319.34209 built by: FX452RTMGDR
Microsoft Common Language Runtime Class Library
Microsoft® .NET Framework
4.0.30319.34209
False
False
False
True
False
English (United States)


ole32.dll
C:\windows\syswow64\ole32.dll
OLE32.DLL
OLE32.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft OLE for Windows
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


uxtheme.dll
C:\windows\system32\uxtheme.dll
UxTheme.dll
UxTheme.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft UxTheme Library
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


clrjit.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll
clrjit.dll
clrjit.dll
4.0.30319.34209 built by: FX452RTMGDR
Microsoft .NET Runtime Just-In-Time Compiler
Microsoft® .NET Framework
4.0.30319.34209
False
False
False
True
False
English (United States)


OLEAUT32.dll
C:\windows\syswow64\OLEAUT32.dll
OLEAUT32.DLL

6.1.7601.18679


6.1.7601.18679
False
False
False
False
False
English (United States)


System.Drawing.ni.dll
C:\windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\dd2f9ea99ac0f984b9dc430824638c9f\System.Drawing.ni.dll
System.Drawing.dll
System.Drawing.dll
4.0.30319.34209 built by: FX452RTMGDR
.NET Framework
Microsoft® .NET Framework
4.0.30319.34209
False
False
False
True
False
English (United States)


System.ni.dll
C:\windows\assembly\NativeImages_v4.0.30319_32\System\d18e2115a3270f89663fce831547f534\System.ni.dll
System.dll
System.dll
4.0.30319.34238 built by: FX452RTMGDR
.NET Framework
Microsoft® .NET Framework
4.0.30319.34238
False
False
False
True
False
English (United States)


System.Windows.Forms.ni.dll
C:\windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\a0b4e6b92d9c147d801a6f2e3a15080b\System.Windows.Forms.ni.dll
System.Windows.Forms.dll
System.Windows.Forms.dll
4.0.30319.34251 built by: FX452RTMGDR
.NET Framework
Microsoft® .NET Framework
4.0.30319.34251
False
False
False
True
False
Engl

OK - saw the
    System.AccessViolationException
    Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

entry in the log, so rebooted, tried again. Same problem.

Hello, seems like a system issue, can you please try to follow these instructions and install this fix, http://iefaq.info/index.php?action=artikel&cat=42&id=133&artlang=en and check if the issue persists?

Regards,

Rebooting won’t likely help this issue, please try to install the IE fix on your computer and check if the issue persists (it can be applied for newer IE releases as well).

Regards,

But I never use IE. What use of IE does eMC make?

Thanks…Neil

eM Client is built on the .NET framework which uses some of the system components including the Internet Explorer key features for browser use etc., for this it’s important to keep Internet Explorer up to date, unfortunately some of it’s issues may result in issues with how eM Client works on your computer as well.

Regards,

OK - installed the IE fix. Same problem. Can you collapse/hide the earlier log posts - it’s getting hard to navigate this thread!

eM Client (6.0.23181.0)Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.34209
The following error has occurred:
System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
   at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
   at System.Windows.Forms.Control.DefWndProc(Message& m)
   at System.Windows.Forms.Control.WmKeyChar(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.TextBoxBase.WndProc(Message& m)
   at System.Windows.Forms.TextBox.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.Run(ApplicationContext context)
   at MailClient.Program.b__4()
at MailClient.ExceptionUtils.ExceptionUtils.Filter(BodyDelegate body, FilterDelegate filter, Action1 handler)<br><br><br><report xmlns="&lt;a href=" http:>" rel="nofollow" target="_blank"&gt;http://emclient.com/ns/report"&gt;;<br> <product><br> <name>eM Client</name><br> <version>6.0.23181.0</version><br> </product><br> <silent>false</silent><br> <environment><br> <osversion>Microsoft Windows NT 6.1.7601 Service Pack 1</osversion><br> <frameworkversion>4.0.30319.34209</frameworkversion><br> </environment><br> <exception><br> <type>System.AccessViolationException</type><br> <message>Attempted to read or write protected memory. This is often an indication that other memory is corrupt.</message><br> <source>System.Windows.Forms</source><br> <stack><br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100663674</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.UnsafeNativeMethods</type><br> <name>CallWindowProc</name><br> <parameters><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.IntPtr</type><br> <name>wndProc</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.IntPtr</type><br> <name>hWnd</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Int32</type><br> <name>msg</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.IntPtr</type><br> <name>wParam</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.IntPtr</type><br> <name>lParam</name><br> </parameter><br> </parameters><br> </method><br> <offset>ffffffff</offset><br> <nativeoffset>0</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100665800</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.NativeWindow</type><br> <name>DefWndProc</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Message&amp;</type><br> <name>m</name><br> </parameter><br> </parameters><br> </method><br> <offset>8</offset><br> <nativeoffset>55</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100665245</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Control</type><br> <name>DefWndProc</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Message&amp;</type><br> <name>m</name><br> </parameter><br> </parameters><br> </method><br> <offset>0</offset><br> <nativeoffset>9</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100665746</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Control</type><br> <name>WmKeyChar</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Message&amp;</type><br> <name>m</name><br> </parameter><br> </parameters><br> </method><br> <offset>a</offset><br> <nativeoffset>2b</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100665461</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Control</type><br> <name>WndProc</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Message&amp;</type><br> <name>m</name><br> </parameter><br> </parameters><br> </method><br> <offset>5fe</offset><br> <nativeoffset>8f1e1d</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100670709</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.TextBoxBase</type><br> <name>WndProc</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Message&amp;</type><br> <name>m</name><br> </parameter><br> </parameters><br> </method><br> <offset>71</offset><br> <nativeoffset>36</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100670762</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.TextBox</type><br> <name>WndProc</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Message&amp;</type><br> <name>m</name><br> </parameter><br> </parameters><br> </method><br> <offset>64</offset><br> <nativeoffset>35</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100665839</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Control+ControlNativeWindow</type><br> <name>OnMessage</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Message&amp;</type><br> <name>m</name><br> </parameter><br> </parameters><br> </method><br> <offset>0</offset><br> <nativeoffset>10</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100665840</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Control+ControlNativeWindow</type><br> <name>WndProc</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Message&amp;</type><br> <name>m</name><br> </parameter><br> </parameters><br> </method><br> <offset>8e</offset><br> <nativeoffset>38</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100665822</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.NativeWindow</type><br> <name>DebuggableCallback</name><br> <parameters><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.IntPtr</type><br> <name>hWnd</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Int32</type><br> <name>msg</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.IntPtr</type><br> <name>wparam</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.IntPtr</type><br> <name>lparam</name><br> </parameter><br> </parameters><br> </method><br> <offset>25</offset><br> <nativeoffset>5d</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100663535</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.UnsafeNativeMethods</type><br> <name>DispatchMessageW</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.NativeMethods+MSG&amp;</type><br> <name>msg</name><br> </parameter><br> </parameters><br> </method><br> <offset>ffffffff</offset><br> <nativeoffset>0</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100688504</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Application+ComponentManager</type><br> <name>System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop</name><br> <parameters><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.IntPtr</type><br> <name>dwComponentID</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Int32</type><br> <name>reason</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Int32</type><br> <name>pvLoopData</name><br> </parameter><br> </parameters><br> </method><br> <offset>186</offset><br> <nativeoffset>24c</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100688551</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Application+ThreadContext</type><br> <name>RunMessageLoopInner</name><br> <parameters><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Int32</type><br> <name>reason</name><br> </parameter><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.ApplicationContext</type><br> <name>context</name><br> </parameter><br> </parameters><br> </method><br> <offset>1de</offset><br> <nativeoffset>154</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100688550</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Application+ThreadContext</type><br> <name>RunMessageLoop</name><br> <parameters><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Int32</type><br> <name>reason</name><br> </parameter><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.ApplicationContext</type><br> <name>context</name><br> </parameter><br> </parameters><br> </method><br> <offset>13</offset><br> <nativeoffset>49</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.Windows.Forms.dll</modulename><br> <metadatatoken>100664859</metadatatoken><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.Application</type><br> <name>Run</name><br> <parameters><br> <parameter><br> <assembly>System.Windows.Forms</assembly><br> <type>System.Windows.Forms.ApplicationContext</type><br> <name>context</name><br> </parameter><br> </parameters><br> </method><br> <offset>0</offset><br> <nativeoffset>17</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>MailClient.exe</modulename><br> <metadatatoken>100675735</metadatatoken><br> <assembly>MailClient</assembly><br> <type>MailClient.Program</type><br> <name>&lt;Main&gt;b__4</name><br> <parameters></parameters><br> </method><br> <offset>17</offset><br> <nativeoffset>41</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>MailClient.ExceptionUtils.dll</modulename><br> <metadatatoken>100663314</metadatatoken><br> <assembly>MailClient.ExceptionUtils</assembly><br> <type>MailClient.ExceptionUtils.ExceptionUtils</type><br> <name>Filter</name><br> <parameters><br> <parameter><br> <assembly>MailClient.ExceptionUtils</assembly><br> <type>MailClient.ExceptionUtils.ExceptionUtils+BodyDelegate</type><br> <name>body</name><br> </parameter><br> <parameter><br> <assembly>MailClient.ExceptionUtils</assembly><br> <type>MailClient.ExceptionUtils.ExceptionUtils+FilterDelegate</type><br> <name>filter</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Action1[[System.Exception, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]
handler



0
22






MailClient.exe
C:\Program Files (x86)\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.23181.0
eM Client
eM Client
6.0.23181.0
False
False
False
False
False
Language Neutral


ntdll.dll
C:\windows\SysWOW64\ntdll.dll
ntdll.dll
ntdll.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
NT Layer DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


MSCOREE.DLL
C:\windows\SYSTEM32\MSCOREE.DLL
mscoree.dll
mscoree.dll
4.0.40305.0 (Main.040305-0000)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.40305.0
False
False
False
True
False
English (United States)


KERNEL32.dll
C:\windows\syswow64\KERNEL32.dll
kernel32
kernel32
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)


KERNELBASE.dll
C:\windows\syswow64\KERNELBASE.dll
Kernelbase
Kernelbase
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)


ADVAPI32.dll
C:\windows\syswow64\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
6.1.7601.18869 (win7sp1_gdr.150525-0603)
Advanced Windows 32 Base API
Microsoft® Windows® Operating System
6.1.7601.18869
False
False
False
False
False
English (United States)


msvcrt.dll
C:\windows\syswow64\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.7601.17744 (win7sp1_gdr.111215-1535)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.7601.17744
False
False
False
False
False
English (United States)


sechost.dll
C:\windows\SysWOW64\sechost.dll
sechost.dll
sechost.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


RPCRT4.dll
C:\windows\syswow64\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Remote Procedure Call Runtime
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


SspiCli.dll
C:\windows\syswow64\SspiCli.dll
security.dll
security.dll
6.1.7601.18939 (win7sp1_gdr.150722-0600)
Security Support Provider Interface
Microsoft® Windows® Operating System
6.1.7601.18939
False
False
False
False
False
English (United States)


CRYPTBASE.dll
C:\windows\syswow64\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
6.1.7601.18939 (win7sp1_gdr.150722-0600)
Base cryptographic API DLL
Microsoft® Windows® Operating System
6.1.7601.18939
False
False
False
False
False
English (United States)


mscoreei.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.0.30319.34209 built by: FX452RTMGDR
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.30319.34209
False
False
False
True
False
English (United States)


SHLWAPI.dll
C:\windows\syswow64\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Shell Light-weight Utility Library
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


GDI32.dll
C:\windows\syswow64\GDI32.dll
gdi32
gdi32
6.1.7601.18898 (win7sp1_gdr.150617-0600)
GDI Client DLL
Microsoft® Windows® Operating System
6.1.7601.18898
False
False
False
False
False
English (United States)


USER32.dll
C:\windows\syswow64\USER32.dll
user32
user32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows USER API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
English (United States)


avghookx.dll
C:\Program Files (x86)\AVG\AVG2015\avghookx.dll
avghookx.dll
avghookx.dll
15.0.0.6125
None
AVG Internet Security
15.0.0.6125
False
False
False
True
True
Language Neutral


IMM32.DLL
C:\windows\system32\IMM32.DLL
imm32
imm32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
English (United States)


MSCTF.dll
C:\windows\syswow64\MSCTF.dll
MSCTF
MSCTF.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
MSCTF Server DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


LPK.dll
C:\windows\syswow64\LPK.dll
LanguagePack
LanguagePack
6.1.7601.18946 (win7sp1_gdr.150730-0600)
Language Pack
Microsoft® Windows® Operating System
6.1.7601.18946
False
False
False
False
False
English (United States)


USP10.dll
C:\windows\syswow64\USP10.dll
Uniscribe
Uniscribe
1.0626.7601.18454 (win7sp1_gdr.140424-1533)
Uniscribe Unicode script processor
Microsoft® Uniscribe Unicode script processor
1.0626.7601.18454
False
False
False
False
False
English (United States)


clr.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
clr.dll
clr.dll
4.0.30319.34209 built by: FX452RTMGDR
Microsoft .NET Runtime Common Language Runtime - WorkStation
Microsoft® .NET Framework
4.0.30319.34209
False
False
False
True
False
English (United States)


MSVCR120_CLR0400.dll
C:\windows\system32\MSVCR120_CLR0400.dll
msvcr120_clr0400.dll
msvcr120_clr0400.dll
12.00.51689.34249 built by: FX452RTMGDR
Microsoft® C Runtime Library
Microsoft® Visual Studio® 12 CTP
12.00.51689.34249
False
False
False
False
False
English (United States)


mscorlib.ni.dll
C:\windows\assembly\NativeImages_v4.0.30319_32\mscorlib\d1265d6159ea876f9d63ea4c1361b587\mscorlib.ni.dll
mscorlib.dll
mscorlib.dll
4.0.30319.34209 built by: FX452RTMGDR
Microsoft Common Language Runtime Class Library
Microsoft® .NET Framework
4.0.30319.34209
False
False
False
True
False
English (United States)


ole32.dll
C:\windows\syswow64\ole32.dll
OLE32.DLL
OLE32.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft OLE for Windows
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


uxtheme.dll
C:\windows\system32\uxtheme.dll
UxTheme.dll
UxTheme.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft UxTheme Library
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


System.ni.dll
C:\windows\assembly\NativeImages_v4.0.30319_32\System\d18e2115a3270f89663fce831547f534\System.ni.dll
System.dll
System.dll
4.0.30319.34238 built by: FX452RTMGDR
.NET Framework
Microsoft® .NET Framework
4.0.30319.34238
False
False
False
True
False
English (United States)


CRYPTSP.dll
C:\windows\system32\CRYPTSP.dll
cryptsp.dll
cryptsp.dll
6.1.7601.18741 (win7sp1_gdr.150202-1526)
Cryptographic Service Provider API
Microsoft® Windows® Operating System
6.1.7601.18741
False
False
False
False
False
English (United States)


rsaenh.dll
C:\windows\system32\rsaenh.dll
rsaenh.dll
rsaenh.dll
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft Enhanced Cryptographic Provider
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


MailClient.Collections.ni.dll
C:\windows\assembly\NativeImages_v4.0.30319_32\MailClient.1d52ed9e#\6168655ca02a1ec204ccdfee05e029f8\MailClient.Collections.ni.dll
MailClient.Collections.dll
MailClient.Collections.dll
6.0.23181.0
MailClient.Collections
MailClient.Collections
6.0.23181.0

Hello, I’m afraid this issue may be caused by a system issue in registers, which is not in our hands unfortunately, can you please try to reinstall your Internet Explorer Installation and make sure it’s up to date as well?

Other option that comes into play is your Antivirus, which seems to be AVG, this could also be causing the issue, removing this antivirus software may also result in resolving this issue.

Regards,

Paul, that’s not exactly satisfactory. The error occurs the moment I press a key with the cursor positioned in the Notes box. How can AVG possibly be involved in that? SOunds to me like a shot in the dark (“fingers crossed, it might work”). And frankly, suggesting I uninstall it to “fix” a bug like this is like the tail wagging the (very large) dog.

I scrupulously keep Windows and all my MS apps up to date. The only update I have pending is Windows 10 (and I’m in no hurry there). IE is part of Windows 7, is not listed separately under Programs and Features in Control Panel, and so far as I know I can’t reinstall it independently. Or are you suggesting I reinstall WIn 7? I do hope not.

What’s your next idea?

 

You can reinstall Internet Explorer by downloading the installer on Microsoft’s site. I’m not suggesting reinstalling the system - however based on the error trace you’ve submitted we’re unable to resolve this issue as it is a different component issue, I’m sorry about that but I can’t be more helpful.

Regards,

I downloaded IE11 as you suggested. It won’t install because I have a newer version (IE11 plus maint) already installed.

What next?