emails wont leave outbox. They seem to be sent. But it won't move to sent box.

Mail
21

Thanks a lot! Will do the same here!

22

I don’t have the option to revert to 6 as I did a clean install of 7 on a new PC, is there any support for this software???

23

You can still load Client 6

To do so …

I am using Windows latest version. I made a backup copy of all e-mails before reinstalling em Client 6 to be safe. I did not need it.
Then I uninstalled em Client 7 … right mouse click on Start > Control Panel > View By Category > Programs > uninstall a program … then select em Client 7

Then I installed em Client 6. When it was installed all the messages and contacts and calendars were still there.

I think the support folks for Client 7 are in denial regarding this problem and while they may be working on it I have not seen anything saying so. I have written to them but have received no response.

I am not able to discern if these are all features of the same problem I know my experience is Client 6 works and Client 7 does not work on my Windows 10 installation. 

24

Well, I was able to create a backup, to uninstall version 7, but when installing version 6 it said taht it was not possible to open my data since ir was created in a new version…any tips?

25

I did not experience that problem. I did not need to use the backup. Whne I opened client 6 all the data was there.

26

How did you do the backup? I used the Client 7 to do so…

27

I used Client 7 to make the backup then removed client 7.

I then reinstalled client 6 from the webpage.

When I opened it all the data was there. 

I did not need the backup.

If you look at the web page for Gmail it may still have your old files there.

28

Same here!

29

Wasn’t avble to install version 6 and get tje backup. It would not upload contacts and e-mails.  Version 7 is still not working.

30

Hello,
version 6 and 7 have different database structures, so you cannot use the backup from v7 in v6.
You need to export the data (eml, csv, …) and then import them - that would work.

Regards,
Olivia

31

I have tried this but the eM Client doesn’t open at all. There must be something installed in my computer that makes the solution look to backups and them it says I need a new version to open it. Any comments?