emails not coming through

email is saying offline and am not receiving mail but can send mail. Have been trying to get back online but no joy , pls help??

Hello Kelle,
please copy the error message from Menu>Tools>Operations>Errors window so we can analyze the problem.
Also, what kind of account does this happen with? Who is the mail provider? Is the account setup as POP or IMAP?

Hi,there is no error message just says ‘there are no errors’ 
It is set up as POP3 and provider is freecom who I did query with but were unable to solve the issue

One thing you can try is to completely disable your antivirus and firewall and try again.