For some time emails from one specific sender are not displayed correctly: they appear off-center and only partly visible; the lower part is missing.
When opened in webview the mails show correctly.
What can be the problem?
(using eM Client v.10.4.5674)
lunes 31 agosto 2026 :: 1p25hrs (UTC +0100)
Hey @Fender
Possibly the scaling of the display in eMC.
Try this:
Place your mouse cursor in the display then:
Press & hold CTRL and rotate the mouse wheel up or down to suit.
skybat
¡Buena suerte!
¡Saludos desde Valencia la soleada en España!
¡Mis mejores deseos y mantente a salvo!
Hablo español, luego portugués, inglés, francés, italiano y alemán
con conocimientos de varios otros idiomas incluidos griego y ruso
Hola skybat, no, that doesn’t solve the problem. ¡Qué lástima!
As its only one sender not displaying centered correctly using v.10.4.5674 but is displaying ok in your webmail, then could be some eg: non standard html coding in that specific senders email and would need to be investigated by official support.
So suggest to “right click in the body of the email” and choose “Save As” and save the message to a (.eml) file in a fold on your desktop or downloads.
Then if you have a current active paid Pro, Personal or Business license, go to the VIP support page and login and lodge a support ticket and attach your saved (.eml) file. If you have run out of your 12 months support you can get another year extention via the following page VIP Support Extension | eM Client
1 Like