emails are not showing in folder

Sharing a work account. When my colleague puts email into a folder, I can’t see them

As a Pro License user, it might be better for you to take advantage of your VIP Support option and open a support ticket directly with eM Client.

To do that, in eM Client, click on Menu > Help > Get Support. Your browser will open to the Support page. If they can’t assist you by email, they can also initiate a remote connection to your computer using TeamViewer and help you out that way.