Emails are incorrectly being sent to junk mail

Emails are incorrectly being sent to junk mail, I close eMClient app on my computer and check my inbox on my email server . The emails are in my inbox but when i open eMClient they are put into my junk folder. I have no Rules and have added the persons to my contact list and they still go to junk.

eM Client doesn’t use the Contacts as a whitelist, so that won’t make any difference.

If the messages are only moved when eM Client starts, then it could be you have previously blacklisted the sender or their domain. If that is the case, go to Menu > Rules and edit the Blacklist Rule if you have one. See if the sender’s address or domain is in the list and remove it.

Or the Spam filter Rule could be responsible. If the server has marked them as spam but not already moved them, this Rule will do that. You can either train the server not to mark them as spam, or disable this Rule.