I have rules to send messages from different gfroups of people to a certain folder. The system works fine except that ONE address, ending in .org which remains in the main inbox. Does anyone have any idea why this happens or can anyone suggest a solution. I have removed the address from the rule and re-added it several times, as well as recreating the rule from scratch but it makes no difference!
It could be that you have mistyped the address.
What you can try is go to a message this person sent you, right-click on their name/address, then choose Create Rule from. This would ensure there is no error.
Otherwise, would have to see a screenshot of the Rule, and a separate screenshot of the email with that person’s email address. If you want to go that route send me an email so we don’t end up with all your details on the forum.