I purchased lifetime pro support in May (and my program shows that). Now I cannot find my license, and EM Client says I have no email address registered. On top of that, support refuses to provide Any assistance because they cannot find my license either. This is extremely frustrating. I am not looking forward to paying for another full license, particularly because EM Client inc cannot explain why I currently have a license they will not support.
B y the way, I sent I screen shot of the license dialog from the program and apparently I was simply ignored…
update, I did get a response from EM Client support. Now if I can recover my license…
Hi Keith,
has your issue been resolved or do you need further assistance recovering your license?
Best regards,
Olivia
Hi Olivia, all my problems are resolved and I am completely satisfied with EM Client and the support I received.