I’ve tried to create a rule to force a customer’s hotmail email specifically go to Inbox to no avail…
HELP My customer has to text me when she emails because I don’t respond! Embarrassing!
Unfortunately eM Client Rules won’t affect messages already in the spam folder as Rules only apply to new messages in your Inbox.
You will need to discover who is moving the messages to spam, and change that.
Normally, it is your server, so you can login to their webmail interface, select the message in spam, and mark it as not spam. Some providers have an option to whitelist senders so check on that also. Thereafter the server should always leave messages from that sender in the Inbox.
But it can also be caused by eM Client moving the messages if you have previously blacklisted the sender or their domain. If that is the case, go to Menu > Settings > Mail > Privacy > Blacklist > Manage Blacklist. See if the sender’s address or domain is in the list and remove it.
Thank you so much Gary!
Managing the blacklist I found that ANY incoming @hotmail.com addresses were being blocked. Ooops.
The problem was that previously…a bad email came through from a Hotmail account. I must’ve blacklisted that domain instead of just that specific rogue Hotmail address. (I also noticed that I had inadvertently blacklisted all Outlook emails accidentally, as well?)
THANKS!!!
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