emails are received, but the body of text or image is not displayed. There is a grey dotted moving line at the top of the email, but nothing comes up in the body?
The little dotted line going across the top of the email means eM Client hasn’t yet completed the download of that email, which can happen if eg: its the first time you have clicked on that email or you have just installed eM Client and its reading all the mail headers and downloading the email.
If its a brand new eM Client account setup, give it more time as could take a while depending on how much email you have on the server. If its been like this for sometime and not doing anything, try either clicking on another email and then click back to that email. Or close eM Client and reopen it and click the email again. I suspect the email is still downloading and its just not fully read it yet.