eMail ActiveSync - SubFolders not synchron

Mail
1

Hello,
I use an Exchange account via Active Sync and the following problem:
When I move a mail from the inbox to a subfolder it is displayed correctly in the eMClient where I did it.
In another eMClient on another PC (Office/Homeoffice) the mail has disappeared.
In the web-access of the Exchane the mail is also no longer present.

In the first eMClient where I moved the mail it is still there, can open it, forward it, etc.
When I move it again, it remains visible only for the first eMClient; in the second emClient as well as in Exchange Web-Access, the mail remains gone.

It seems that the mail is only stored locally in the eMClient and is no longer synchronized.

2

Can you restart eM Client on the other computer and see if the sub-folder is resynced with the server.

3

No Sir,

restarting the emClient or resync does not change anything.
When I move the mail back to the inbox on Client1, I have the mail (sometimes) twice - once in the primal subfolder and then also in the inbox.

When I look at the folders in Exchange, the mail is still not there - in any folder.

Sometimes the mail is still present in a folder in the second emClient. When I move these mail from there again I get three versions: emClient Office, emClient HomeOffice and Exchange.

Exchange should be (or is) authoritative. And here the mail is gone.
The clients are not really in sync.

4

You can look in the Log tab in Menu > Operations as there may be some error.

5

Hi Gary,

no Errors. All seems to be fine.
But the affected subFolder is not listed in ‘Log’
I will do some more tests later…