em Client, Windows 7 (64-bit), Exchange 2013 - crashes on start

Starting em-Client connecting to my Mailbox in an Exchange 2013 enviroment.

System is a virtual Windows 7 (64-bit) Client

em-Client crashes with “programm error”

Dont ́t synchronize the “rest” of my Mailbox.

How can I delete the “Profile”? and create a new one?

Hi, can you maybe make a screenshot of this crash you’re seeing? Also if there’s a report window, there should be a button to “Show error”, can you please click that button and send me the error from the crash?
Not sure what you mean by deleting the profile? Do you mean the account or the whole database?

What version of eM client are you using?

Thank you,


em Client 6.0.20320.0

where to send the whole error?

best regards


Could you please go to your local folder > App Data > Roaming and copy the eM Client directory without mail_data, mail_fti and mail_index.dat files?
Please archive the folder without these files and send it to [email protected] 

Also please include a reference link to this forum topic.

We’ll take a look at the issue and hopefully we’ll be able to come up with a solution.

Thank you,

File is sent

many greetings


Hi again, I’ve not received any messages from you, can you make sure you’ve sent it?

Thank you,