Each time I launch the em Client application I get an error message about the database being corrupt and then the following exception message appears. I do this over and over but its always the same:
System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
Full Error:
eM Client (7.0.25432.0)Windows: Microsoft Windows NT 6.2.9200.0, Framework: 4.0.30319.42000
The following error has occurred:
System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at MailClient.UI.Controls.controlMailUserFolders.SelectFolderId(String id)
at MailClient.UI.Forms.formMain.SetStartupLayout()
at MailClient.UI.Forms.formMain.OnLoad(EventArgs e)
" rel=“nofollow” target="_blank">http://emclient.com/ns/report ">; eM Client 7.0.25432.0 false Microsoft Windows NT 6.2.9200.0 4.0.30319.42000 System.Collections.Generic.KeyNotFoundException The given key was not present in the dictionary. mscorlib
mscorlib.dll 100677521 mscorlib System.Collections.Generic.Dictionary`2 get_Item mscorlib key 1e 42
MailClient.exe 100675712 MailClient MailClient.UI.Controls.controlMailUserFolders SelectFolderId mscorlib System.String id 80 fe
MailClient.exe 100671994 MailClient MailClient.UI.Forms.formMain SetStartupLayout 172 283
MailClient.exe 100671977 MailClient MailClient.UI.Forms.formMain OnLoad mscorlib System.EventArgs e a2 225 MailClient.exe C:\Program Files (x86)\eM Client\MailClient.exe MailClient.exe MailClient.exe 7.0.25432.0 eM Client eM Client 7.0.25432.0 False False False False False Language Neutral ntdll.dll C:\Windows\SYSTEM32\ntdll.dll ntdll.dll ntdll.dll.mui 10.0.10586.0 (th2_release.151029-1700) NT Layer DLL Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) MSCOREE.DLL C:\Windows\SYSTEM32\MSCOREE.DLL mscoree.dll mscoree.dll 10.0.10586.0 (th2_release.151029-1700) Microsoft .NET Runtime Execution Engine Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) KERNEL32.dll C:\Windows\SYSTEM32\KERNEL32.dll kernel32 kernel32 10.0.10586.0 (th2_release.151029-1700) Windows NT BASE API Client DLL Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) KERNELBASE.dll C:\Windows\SYSTEM32\KERNELBASE.dll Kernelbase.dll Kernelbase.dll.mui 10.0.10586.0 (th2_release.151029-1700) Windows NT BASE API Client DLL Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) ADVAPI32.dll C:\Windows\SYSTEM32\ADVAPI32.dll advapi32.dll advapi32.dll.mui 10.0.10586.0 (th2_release.151029-1700) Advanced Windows 32 Base API Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) msvcrt.dll C:\Windows\SYSTEM32\msvcrt.dll msvcrt.dll msvcrt.dll 7.0.10586.0 (th2_release.151029-1700) Windows NT CRT DLL Microsoft® Windows® Operating System 7.0.10586.0 False False False False False English (United States) sechost.dll C:\Windows\SYSTEM32\sechost.dll sechost.dll sechost.dll.mui 10.0.10586.0 (th2_release.151029-1700) Host for SCM/SDDL/LSA Lookup APIs Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) RPCRT4.dll C:\Windows\SYSTEM32\RPCRT4.dll rpcrt4.dll rpcrt4.dll.mui 10.0.10586.0 (th2_release.151029-1700) Remote Procedure Call Runtime Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) SspiCli.dll C:\Windows\SYSTEM32\SspiCli.dll security.dll security.dll 10.0.10586.0 (th2_release.151029-1700) Security Support Provider Interface Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) CRYPTBASE.dll C:\Windows\SYSTEM32\CRYPTBASE.dll cryptbase.dll cryptbase.dll 10.0.10586.0 (th2_release.151029-1700) Base cryptographic API DLL Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) bcryptPrimitives.dll C:\Windows\SYSTEM32\bcryptPrimitives.dll bcryptprimitives.dll bcryptprimitives.dll 10.0.10586.0 (th2_release.151029-1700) Windows Cryptographic Primitives Library Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) mscoreei.dll C:\Windows\Microsoft.NET \Framework\v4.0.30319\mscoreei.dll mscoreei.dll mscoreei.dll 4.6.1038.0 built by: NETFXREL2 Microsoft .NET Runtime Execution Engine Microsoft® .NET Framework 4.6.1038.0 False False False True False English (United States) SHLWAPI.dll C:\Windows\SYSTEM32\SHLWAPI.dll SHLWAPI SHLWAPI.DLL.MUI 10.0.10586.0 (th2_release.151029-1700) Shell Light-weight Utility Library Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United Kingdom) combase.dll C:\Windows\SYSTEM32\combase.dll COMBASE.DLL COMBASE.DLL.MUI 10.0.10586.0 (th2_release.151029-1700) Microsoft COM for Windows Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) GDI32.dll C:\Windows\SYSTEM32\GDI32.dll gdi32 gdi32 10.0.10586.306 (th2_release_sec.160422-1850) GDI Client DLL Microsoft® Windows® Operating System 10.0.10586.306 False False False False False English (United States) USER32.dll C:\Windows\SYSTEM32\USER32.dll user32 user32 10.0.10586.0 (th2_release.151029-1700) Multi-User Windows USER API Client DLL Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United Kingdom) IMM32.DLL C:\Windows\SYSTEM32\IMM32.DLL imm32 imm32 10.0.10586.0 (th2_release.151029-1700) Multi-User Windows IMM32 API Client DLL Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) kernel.appcore.dll C:\Windows\SYSTEM32\kernel.appcore.dll kernel.appcore.dll kernel.appcore.dll 10.0.10586.0 (th2_release.151029-1700) AppModel API Host Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) VERSION.dll C:\Windows\SYSTEM32\VERSION.dll version VERSION.DLL 10.0.10586.0 (th2_release.151029-1700) Version Checking and File Installation Libraries Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) clr.dll 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States) windows.storage.dll C:\Windows\SYSTEM32\windows.storage.dll Windows.Storage Windows.Storage.dll.MUI 10.0.10586.0 (th2_release.151029-1700) Microsoft WinRT Storage API Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United Kingdom) shcore.dll C:\Windows\SYSTEM32\shcore.dll SHCORE SHCORE.dll.mui 10.0.10586.0 (th2_release.151029-1700) SHCORE Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United Kingdom) powrprof.dll C:\Windows\SYSTEM32\powrprof.dll POWRPROF POWRPROF.DLL.MUI 10.0.10586.306 (th2_release_sec.160422-1850) Power Profile Helper DLL Microsoft® Windows® Operating System 10.0.10586.306 False False False False False English (United Kingdom) profapi.dll C:\Windows\SYSTEM32\profapi.dll PROFAPI.DLL PROFAPI.DLL 10.0.10586.0 (th2_release.151029-1700) User Profile Basic API Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) COMCTL32.dll C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.10586.0_none_811bc0006c44242b\COMCTL32.dll comctl32 comctl32.DLL.MUI 6.10 (th2_release.151029-1700) User Experience Controls Library Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United Kingdom) CRYPTSP.dll C:\Windows\SYSTEM32\CRYPTSP.dll cryptsp.dll cryptsp.dll 10.0.10586.0 (th2_release.151029-1700) Cryptographic Service Provider API Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) rsaenh.dll C:\Windows\system32\rsaenh.dll rsaenh.dll rsaenh.dll.mui 10.0.10586.0 (th2_release.151029-1700) Microsoft Enhanced Cryptographic Provider Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) bcrypt.dll C:\Windows\SYSTEM32\bcrypt.dll bcrypt.dll bcrypt.dll.mui 10.0.10586.0 (th2_release.151029-1700) Windows Cryptographic Primitives Library Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) System.ni.dll C:\Windows\assembly\NativeImages_v4.0.30319_32\System\3a4f0a84904c4b568b6621b30306261c\System.ni.dll System.dll System.dll 4.6.1081.0 built by: NETFXREL3STAGE .NET Framework Microsoft® .NET Framework 4.6.1081.0 False False False True False English (United States) MailClient.Mail.ni.dll C:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient.Mail\53606b68c8659d8e8b3d9702601ec66f\MailClient.Mail.ni.dll MailClient.Mail.dll MailClient.Mail.dll 7.0.25432.0 7.0.25432.0 False False False False False Language Neutral HTMLEditorControl.ni.dll C:\Windows\assembly\NativeImages_v4.0.30319_32\HTMLEditorControl\cda60e826c5c9f3d3312b037e530cf1d\HTMLEditorControl.ni.dll HTMLEditorControl.dll HTMLEditorControl.dll 7.0.25432.0 HtmlEditorControl 7.0.25432.0 False False False False False Language Neutral MailClient.Collections.ni.dll C:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient.1d52ed9e#\76cd5d5a97d757a5a375a6fa54bb04e7\MailClient.Collections.ni.dll MailClient.Collections.dll MailClient.Collections.dll 7.0.25432.0 MailClient.Collections MailClient.Collections 7.0.25432.0 False False False False False Language Neutral MailClient.ni.exe C:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient\e73f5d77de5de0472e001518c05a34e5\MailClient.ni.exe MailClient.exe MailClient.exe 7.0.25432.0 eM Client eM Client 7.0.25432.0 False False False False False Language Neutral LinqBridge.ni.dll C:\Windows\assembly\NativeImages_v4.0.30319_32\LinqBridge\ecf77db36e357914edc4a7ca59ca54a2\LinqBridge.ni.dll LinqBridge.dll LinqBridge.dll 1.3.13216.2214 LINQBridge LINQBridge 1.3.13216.2214 False False False False False Language Neutral MailClient.Accounts.ni.dll C:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient.Accounts\82729754dc44698452990d33668c76f3\MailClient.Accounts.ni.dll MailClient.Accounts.dll MailClient.Accounts.dll 7.0.25432.0 MailClient.Accounts MailClient.Accounts 7.0.25432.0 False False False False False Language Neutral System.Drawing.ni.dll C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\387d8c4acd15ff2d479ebd491edb8e51\System.Drawing.ni.dll System.Drawing.dll System.Drawing.dll 4.6.1078.0 built by: NETFXREL3STAGE .NET Framework Microsoft® .NET Framework 4.6.1078.0 False False False True False English (United States) System.Windows.Forms.ni.dll C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\36f6762d29fc05f4d32b01a56ea0f8f8\System.Windows.Forms.ni.dll System.Windows.Forms.dll System.Windows.Forms.dll 4.6.1038.0 built by: NETFXREL2 .NET Framework Microsoft® .NET Framework 4.6.1038.0 False False False True False English (United States) MailClient.Storage.ni.dll C:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient.Storage\bca917aaeeb9fe22cbcb047e0c6f4bf3\MailClient.Storage.ni.dll MailClient.Storage.dll MailClient.Storage.dll 7.0.25432.0 7.0.25432.0 False False False False False Language Neutral MailClient.Common.UI.ni.dll C:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient.Common.UI\d28495ad51384fc5155ed5d19ff40160\MailClient.Common.UI.ni.dll MailClient.Common.UI.dll MailClient.Common.UI.dll 7.0.25432.0 7.0.25432.0 False False False False False Language Neutral MailClient.Interop.ni.dll C:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient.Interop\8101ca9a9a61a13d36bd0a763f9b6c0f\MailClient.Interop.ni.dll MailClient.Interop.dll MailClient.Interop.dll 7.0.25432.0 7.0.25432.0 False False False False False Language Neutral MailClient.ExceptionUtils.ni.dll C:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient.ad6c0f7b#\300018af9e167d9c0073f99eb629ccb6\MailClient.ExceptionUtils.ni.dll MailClient.ExceptionUtils.dll MailClient.ExceptionUtils.dll 1.0.0.0 MailClient.ExceptionUtils MailClient.ExceptionUtils 1.0.0.0 False False False False False Language Neutral MailClient.Protocols.ni.dll C:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient.Protocols\58ea725e535e602c28fbf0d0473bc818\MailClient.Protocols.ni.dll MailClient.Protocols.dll MailClient.Protocols.dll 7.0.25432.0 MailClient.Protocols MailClient.Protocols 7.0.25432.0 False False False False False Language Neutral Xilium.CefGlue.ni.dll C:\Windows\assembly\NativeImages_v4.0.30319_32\Xilium.CefGlue\c6f60e6882154f6b64e76bb219e23130\Xilium.CefGlue.ni.dll Xilium.CefGlue.dll Xilium.CefGlue.dll 7.0.25432.0 7.0.25432.0 False False False False False Language Neutral libcef.DLL C:\Program Files (x86)\eM Client\libcef.DLL libcef libcef.dll 3.2623.1405.g88b9d69 Chromium Embedded Framework (CEF) Dynamic Link Library Chromium Embedded Framework (CEF) Dynamic Link Library 3.2623.1405.g88b9d69 False False False False False English (United States) PSAPI.DLL C:\Windows\SYSTEM32\PSAPI.DLL PSAPI PSAPI 10.0.10586.0 (th2_release.151029-1700) Process Status Helper Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) COMDLG32.dll C:\Windows\SYSTEM32\COMDLG32.dll comdlg32 comdlg32.dll.mui 10.0.10586.0 (th2_release.151029-1700) Common Dialogues DLL Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United Kingdom) USP10.dll C:\Windows\SYSTEM32\USP10.dll USP10.DLL USP10.DLL 10.0.10586.0 (th2_release.151029-1700) Uniscribe Unicode script processor Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) WINSPOOL.DRV C:\Windows\SYSTEM32\WINSPOOL.DRV winspool.drv winspool.drv.mui 10.0.10586.0 (th2_release.151029-1700) Windows Spooler Driver Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United Kingdom) FirewallAPI.dll C:\Windows\SYSTEM32\FirewallAPI.dll FirewallAPI.DLL FirewallAPI.DLL.MUI 10.0.10586.0 (th2_release.151029-1700) Windows Firewall API Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United Kingdom) NETAPI32.dll C:\Windows\SYSTEM32\NETAPI32.dll NetApi32.DLL NetApi32.DLL 10.0.10586.212 (th2_release_sec.160328-1908) Net Win32 API DLL Microsoft® Windows® Operating System 10.0.10586.212 False False False False False English (United States) COMCTL32.dll C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_d3c2e4e965da4528\COMCTL32.dll comctl32 comctl32.DLL.MUI 6.10 (th2_release.151029-1700) User Experience Controls Library Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United Kingdom) OLEAUT32.dll C:\Windows\SYSTEM32\OLEAUT32.dll OLEAUT32.DLL 10.0.10586.0 10.0.10586.0 False False False False False English (United States) WS2_32.dll C:\Windows\SYSTEM32\WS2_32.dll ws2_32.dll ws2_32.dll.mui 10.0.10586.0 (th2_release.151029-1700) Windows Socket 2.0 32-Bit DLL Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) WINHTTP.dll C:\Windows\SYSTEM32\WINHTTP.dll winhttp.dll winhttp.dll.mui 10.0.10586.0 (th2_release.151029-1700) Windows HTTP Services Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) USERENV.dll C:\Windows\SYSTEM32\USERENV.dll userenv userenv.dll.mui 10.0.10586.0 (th2_release.151029-1700) Userenv Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United States) urlmon.dll C:\Windows\SYSTEM32\urlmon.dll UrlMon.dll UrlMon.dll.mui 11.00.10586.0 (th2_release.151029-1700) OLE32 Extensions for Win32 Internet Explorer 11.00.10586.0 False False False False False English (United Kingdom) CRYPT32.dll C:\Windows\SYSTEM32\CRYPT32.dll CRYPT32.DLL CRYPT32.DLL.MUI 10.0.10586.0 (th2_release.151029-1700) Crypto API32 Microsoft® Windows® Operating System 10.0.10586.0 False False False False False English (United Kingdom) MSASN1.dll C:\Windows\SYSTEM32\MSASN1.dll msasn1.dll msasn1.dll 10.0.10586.0 (th2_release.151029-1700) 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Hi,
This is most likely the result of a corrupted database, please go to C:\Users\UserName\AppData\Roaming and delete the “eM Client Preview” folder. After you launch eM Client, it will create a new blank database which you can then start using.
Dave