EM Client stopped working with Gmail account

Mail
1

Hi,

I’m using EM Client 6.0.23421.0 with two gmail accounts.

The first Gmail account is working fine, but a few days ago, the second has started popping up a box asking for the password. I typed it in, and then the pop up goes blank, I believe its supposed to be the “em client wants to use the following…” prompt, but it doesn’t display it. After a few minutes I click the X and it says “Authentication process is not finished. Do you really want to cancel the process”.

I checked my credentials by logging into gmail via a browser, so I know that they are correct. I have also installed thunderbird as a test, which works fine with the Gmail account.

I have tried adding the account again in EM Client, which fails at the same point.

Does anyone else know of this issue, and is there a fix for it?

Regards

James

2

Hi James,
could be just problem with IE, do you have the latest version installed?
Also, just to make sure, how is your gmail set up? Do you have 2-step verification enabled or not? Do you have access to less secure apps disabled?

Best regards,
Olivia

3

Hi Olivia,

I have the latest updates installed including IE, I’m running Windows 10 home.

Gmail is set up as IMAP, with 2-step verification disabled (I also tried it enabled), and less secure apps enabled.

When I used Thunderbird, I got both screens up fine.

Regards

James

4

Hi James,
could you please try logging into this account again and then when you close it and it fails, go to Tools > operations > Log tab and copy the content of this window here?

Best regards,
Olivia