Em Client responding free activation key is invalid even though key details comes from EmClient website

License problems
1

Hello there,

I have received a lost activation key email, and tried to register that key into my emClient software. However, I am getting a response from the client:
“The Provided Activation Key is not valid. If you believe this is an error, please contact the vendor”.
I am fairly certain I have the license information entered correctly, is there a way to confirm that the license itself is valid?

From: “eM Client Licensing”
Date: 8 November 2015 at 5:50:37 PM SGT
To: [email protected]
Subject: Lost Activation Key for eM Client

You requested sending information about your eM Client licenses on our website.

Here is information about your license(s)

Name: Fabian Chiow
Company:
Type: Free
Users: 1
Issued: 3/18/2015
Expires: 3/17/2016
Activation Key: 04cd8570-a76c-4fa9-b1eb-1d818879****

** I have removed the last 4 digits of the license, not sure if I should put that information here on a public post. If you need that information, please message me.

2

Hello Kevin,
your license has been blocked. This means you must have broken some of our FREE license policy.
If you believe this to be a mistake or wish to purchase a PRO license, contact our Sales department at [email protected]

Best regards,
Olivia

3

Thanks for the quick response. Will check directly with [email protected]