em Client never stops synchronising on one account

1

I have used eMClient for years on two imap email accounts. In the last 2 weeks it continuously tries to synchronise with one account and never downloads anything but works fine on the other. I have checked that the settings for the failed account have not changed. When you use the diagnose button in account settings both IMAP and SMTP are ok. I have deleted the account and reinstalled it > no change, I have deleted the whole program ( keeping the data) and reinstalled> no change, I have used the repair facility on the account inbox> no change. I installed Thunderbird ( on the same account settings) which immediately worked fine on this account, so it is not a remote server issue. The computer is windows 10 64bit  recently updated to 1809. Could this be a 1809 problem?? Run out of ideas, nothing else has changed. Antivirus is Kaspersky.

2

Hello Alistair,

Please try disabling the Kaspersky AV and refresh the account. It is possible that during the update it started blocking the connection to your mail server.

Russel

3

Thanks Russel, I should have thought of that. Yes. on disabling AV eMC started behaving normally. Now just got to find out why Kaspersky has started blocking it. It Is listed as a trusted application.
Thanks again  Al

4

Hello Alistair,

I’m glad that we found the cause. I’d recommend creating an exception for eM Client in your AV.

Russel