eM Client locks up when e-mail is opened

When a particular e-mail newsletter is opened, it locks up the e-mail and the eM Client program. Unable to close e-mail. Unable to close program. Have to ctrl+alt+del to get out of the program. I’m not sure if the problem is within eM Client or the newsletter. I could forward as attachment to you if necessary. I will also contact the newsletter about this problem. This problem started when I installed version 5.0 of eM Client. E-mail is html.
Win-7 Pro. up to date.

Please run the tool available from http://www.emclient.com/tools/emstack… after the freeze happens. It should generate a log file (starting with “eM Client Stack” in your Documents folder) that will help us analyze the problem in more detail. Please send this file directly to me at [email protected]. Thanks.

Requested file has been e-mailed to you.
Jimmy Mac

I just received my reply from George Wilson. I was instructed to uncheck the box for “Replace smiley face with emoticon” in Settings. This did the trick!
Thanks George!

I’m having the same issue


then please if eM client will lock up again use this tool http://www.emclient.com/tools/emstackdump.exe and send me file it will created to [email protected], please put this topic’s address into mail subject.

with regards