Em Client keeps crashing when clicking new message

joel · August 31, 2015, 1:29am

I love Em Client and don’t want to use any other email client but currently unable to send any emails at all. I have looked through many forum messages trying to follow trouble shooting and have exhausted all options. I have uninstalled completely several times and re-installed. I have tried repairing database with no luck. As soon as I click new message, it instantly crashes with the following error. If you could please help that would be fantastic. I have just recently updated to windows 10 and this seems to be the problem I think.

eM Client (6.0.22344.0)Windows: Microsoft Windows The following error has occurred:
System.TypeInitializationException: The type unable to open database: C:\Users\Joel\AppData\Roaming\eM at System.Data.SQLite.SQLite3.Reset(SQLiteStatement at System.Data.SQLite.SQLite3.Step(SQLiteStatement at System.Data.SQLite.SQLiteDataReader.NextResult at System.Data.SQLite.SQLiteDataReader…ctor(SQLiteCommand at System.Data.SQLite.SQLiteCommand.ExecuteReader at System.Data.SQLite.SQLiteCommand.ExecuteNonQue at MailClient.Storage.Data.SQLite.DbRepository
MailClient.exe

MailClient.exe

MailClient.exe

MailClient.exe

MailClient.exe

MailClient.exe

MailClient.exe

MailClient.exe

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

MailClient.Common.UI.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

MailClient.exe

MailClient.ExceptionUtils.dll

System.Data.SQLite.dll

System.Data.SQLite.dll

System.Data.SQLite.dll

System.Data.SQLite.dll

&lt NT 6.2.9200.0, Framework: 4.0.30319.42000
initializer for ‘MailClient.Security.SecurityManager’ threw an exception. —> System.Data.SQLite.SQLiteException: unable to open database file
Client\security_index.dat
stmt)
stmt)
()
cmd, CommandBehavior behave)
(CommandBehavior behavior)
ry()
de>1..ctor(Compactor compactor, String indexTable, String[] readWriteDatabaseNames, String[] readOnlyDatabaseNames)    at MailClient.Storage.Data.SQLite.DbSecurityProfileRepository..ctor(Compactor compactor)    at MailClient.Storage.Data.RepositoryFactory.get\_SecurityProfileRepository()    at MailClient.Security.SecurityManager..ctor()    at MailClient.Security.SecurityManager..cctor()    --- End of inner exception stack trace ---    at MailClient.Security.SecurityManager.get\_Instance()    at MailClient.Accounts.Db.MailAccountConfiguration.get\_SecurityProfile()    at MailClient.UI.Forms.formSendMail.get\_securityProfile()    at MailClient.UI.Forms.formSendMail..ctor(IMail mail, SendResponseType sendResponseType, MailAccount mailAccount)    at MailClient.UI.Forms.formSendMail.createNew(MailAccount mailAccount)    at MailClient.UI.Forms.formSendMail.CreateNew(String mailTo, MailAccount mailAccount)    at MailClient.UI.Forms.formMain.ShowNewMessage(String mailto, Boolean useDefaultAccount)    at MailClient.UI.Forms.formMain.tsmiNewMail\_Click(Object sender, EventArgs e)    at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)    at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)    at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)    at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)    at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)    at System.Windows.Forms.ToolStripItem.FireEvent(ToolStripItemEventType met)    at System.Windows.Forms.ToolStripSplitButton.OnButtonClick(EventArgs e)    at System.Windows.Forms.ToolStripSplitButton.OnMouseUp(MouseEventArgs e)    at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)    at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)    at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)    at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)    at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)    at System.Windows.Forms.Control.WndProc(Message& m)    at System.Windows.Forms.ScrollableControl.WndProc(Message& m)    at System.Windows.Forms.ToolStrip.WndProc(Message& m)    at MailClient.Common.UI.Controls.ToolStripEx.WndProc(Message& m)    at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)    at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)    at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)    at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)    at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)    at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)    at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)    at MailClient.Program.<main>b__4()<br> at MailClient.ExceptionUtils.ExceptionUtils.Filter(BodyDelegate body, FilterDelegate filter, Action1 handler)

" rel=“nofollow” target="_blank">http://emclient.com/ns/report">;

eM Client
6.0.22344.0

false

Microsoft Windows NT 6.2.9200.0
4.0.30319.42000

System.TypeInitializationException
The type initializer for ‘MailClient.Security.SecurityManager’ threw an exception.
MailClient

100680315
MailClient
MailClient.Security.SecurityManager
get_Instance

ffffffff
0

100687023
MailClient
MailClient.Accounts.Db.MailAccountConfiguration
get_SecurityProfile

0
b

100693548
MailClient
MailClient.UI.Forms.formSendMail
get_securityProfile

12
37

100693466
MailClient
MailClient.UI.Forms.formSendMail
.ctor

MailClient.Mail
MailClient.Mail.IMail
mail

MailClient
MailClient.UI.Forms.formSendMail+SendResponseType
sendResponseType

MailClient
MailClient.Accounts.MailAccount
mailAccount

521
aab

100693478
MailClient
MailClient.UI.Forms.formSendMail
createNew

MailClient
MailClient.Accounts.MailAccount
mailAccount

0
1e

100693486
MailClient
MailClient.UI.Forms.formSendMail
CreateNew

mscorlib
System.String
mailTo

MailClient
MailClient.Accounts.MailAccount
mailAccount

0
20

100693157
MailClient
MailClient.UI.Forms.formMain
ShowNewMessage

mscorlib
System.String
mailto

mscorlib
System.Boolean
useDefaultAccount

41
8c

100693193
MailClient
MailClient.UI.Forms.formMain
tsmiNewMail_Click

mscorlib
System.Object
sender

mscorlib
System.EventArgs
e

0
c

100679150
System.Windows.Forms
System.Windows.Forms.ToolStripItem
RaiseEvent

mscorlib
System.Object
key

mscorlib
System.EventArgs
e

15
6d

100679466
System.Windows.Forms
System.Windows.Forms.ToolStripMenuItem
OnClick

mscorlib
System.EventArgs
e

17
45

100679085
System.Windows.Forms
System.Windows.Forms.ToolStripItem
HandleClick

mscorlib
System.EventArgs
e

3b
c3

100679071
System.Windows.Forms
System.Windows.Forms.ToolStripItem
FireEventInteractive

mscorlib
System.EventArgs
e

System.Windows.Forms
System.Windows.Forms.ToolStripItemEventType
met

60
aa

100679070
System.Windows.Forms
System.Windows.Forms.ToolStripItem
FireEvent

mscorlib
System.EventArgs
e

System.Windows.Forms
System.Windows.Forms.ToolStripItemEventType
met

c9
8eaa28

100679069
System.Windows.Forms
System.Windows.Forms.ToolStripItem
FireEvent

System.Windows.Forms
System.Windows.Forms.ToolStripItemEventType
met

6
1d

100680226
System.Windows.Forms
System.Windows.Forms.ToolStripSplitButton
OnButtonClick

mscorlib
System.EventArgs
e

0
1f

100680230
System.Windows.Forms
System.Windows.Forms.ToolStripSplitButton
OnMouseUp

System.Windows.Forms
System.Windows.Forms.MouseEventArgs
e

10a
21b

100679094
System.Windows.Forms
System.Windows.Forms.ToolStripItem
HandleMouseUp

System.Windows.Forms
System.Windows.Forms.MouseEventArgs
e

cb
20d

100679071
System.Windows.Forms
System.Windows.Forms.ToolStripItem
FireEventInteractive

mscorlib
System.EventArgs
e

System.Windows.Forms
System.Windows.Forms.ToolStripItemEventType
met

46
88

100679070
System.Windows.Forms
System.Windows.Forms.ToolStripItem
FireEvent

mscorlib
System.EventArgs
e

System.Windows.Forms
System.Windows.Forms.ToolStripItemEventType
met

c9
8eaa28

100678108
System.Windows.Forms
System.Windows.Forms.ToolStrip
OnMouseUp

System.Windows.Forms
System.Windows.Forms.MouseEventArgs
mea

6f
b1

100666899
System.Windows.Forms
System.Windows.Forms.Control
WmMouseUp

System.Windows.Forms
System.Windows.Forms.Message&
m

System.Windows.Forms
System.Windows.Forms.MouseButtons
button

mscorlib
System.Int32
clicks

184
27e

100666915
System.Windows.Forms
System.Windows.Forms.Control
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

62f
911d5c

100676291
System.Windows.Forms
System.Windows.Forms.ScrollableControl
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

34
2f

100678159
System.Windows.Forms
System.Windows.Forms.ToolStrip
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

e3
49

100663395
MailClient.Common.UI
MailClient.Common.UI.Controls.ToolStripEx
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

0
11

100684755
System.Windows.Forms
System.Windows.Forms.Control+ControlNativeWindow
OnMessage

System.Windows.Forms
System.Windows.Forms.Message&
m

0
12

100684758
System.Windows.Forms
System.Windows.Forms.Control+ControlNativeWindow
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

8e
34

100674652
System.Windows.Forms
System.Windows.Forms.NativeWindow
DebuggableCallback

mscorlib
System.IntPtr
hWnd

mscorlib
System.Int32
msg

mscorlib
System.IntPtr
wparam

mscorlib
System.IntPtr
lparam

25
5d

100681123
System.Windows.Forms
System.Windows.Forms.UnsafeNativeMethods
DispatchMessageW

System.Windows.Forms
System.Windows.Forms.NativeMethods+MSG&
msg

ffffffff
0

100684322
System.Windows.Forms
System.Windows.Forms.Application+ComponentManager
System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop

mscorlib
System.IntPtr
dwComponentID

mscorlib
System.Int32
reason

mscorlib
System.Int32
pvLoopData

173
24c

100684368
System.Windows.Forms
System.Windows.Forms.Application+ThreadContext
RunMessageLoopInner

mscorlib
System.Int32
reason

System.Windows.Forms
System.Windows.Forms.ApplicationContext
context

1df
154

100684367
System.Windows.Forms
System.Windows.Forms.Application+ThreadContext
RunMessageLoop

mscorlib
System.Int32
reason

System.Windows.Forms
System.Windows.Forms.ApplicationContext
context

14
4b

100675710
MailClient
MailClient.Program
<Main>b__4

17
38

100663314
MailClient.ExceptionUtils
MailClient.ExceptionUtils.ExceptionUtils
Filter

MailClient.ExceptionUtils
MailClient.ExceptionUtils.ExceptionUtils+BodyDelegate
body

MailClient.ExceptionUtils
MailClient.ExceptionUtils.ExceptionUtils+FilterDelegate
filter

mscorlib
System.Action`1[[System.Exception, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]
handler

0
22

System.Data.SQLite.SQLiteException
unable to open database file
unable to open database: C:\Users\Joel\AppData\Roaming\eM Client\security_index.dat
System.Data.SQLite

100663598
System.Data.SQLite
System.Data.SQLite.SQLite3
Reset

System.Data.SQLite
System.Data.SQLite.SQLiteStatement
stmt

83
18c

100663597
System.Data.SQLite
System.Data.SQLite.SQLite3
Step

System.Data.SQLite
System.Data.SQLite.SQLiteStatement
stmt

3c
da

100663982
System.Data.SQLite
System.Data.SQLite.SQLiteDataReader
NextResult

12f
150

100663943
System.Data.SQLite
System.Data.SQLite.SQLiteDataReader
.ctor

System.Data.SQLite
System.Data.SQLite.SQLiteCommand
cmd

System.Data
System.Data.CommandBehavior
behave

5d
71

Paul_Technical_Suppo · August 31, 2015, 12:36pm

Hello, unfortunately it seems like some of the application database data may be corrupt or is no longer accessible for the application to read/write. Please try to download this utility, http://www.emclient.com/tools/dbrepairrebuildall.exe and check if the issue persists. This utility will check your database files and try to remove any database issues, however if the application finishes with errors, I’m afraid it might no longer be possible to restore these items.

In the worst case scenario, I can recommend exporting your data out of the application database or in case you’re using a regular IMAP account and your items are safely backed up on the mail server, setup a new database for the application. To setup a new database navigate to your local user/AppData/Roaming folder and remove/rename the current eM Client database folder.

Next application startup will force the application to create a clean database, hopefully allowing you to get rid off this issue.

Regards,