em client keeps crashing all the time

Crashing eM Client
1

Hello to all,
Since last July the app keeps crashing.
I tried to uninstall it and reinstall an older version but it doesn’t work.
Here is the last report from today : 

Failed to send:Une exception de type ‘System.OutOfMemoryException’ a été levée.
eM Client (7.1.31849.0)
Windows: Microsoft Windows NT 10.0.16299.0, Framework: 4.0.30319.42000
The following error has occurred:
System.OutOfMemoryException: Une exception de type ‘System.OutOfMemoryException’ a été levée.
   à MailClient.UI.Categories.CommonOperations.CreateCategoryMenuItem(ICategory category, CheckState checkState, EventHandler toggleCategoryClickedHandler)
   à MailClient.UI.Categories.CommonOperations.GetMenuItemsFromUICategories(ICollection1 categories, Boolean addNone, EventHandler toggleCategoryClickedHandler, EventHandler clearCategoriesClickedHandler)    à MailClient.UI.Categories.MarkButtonCategoriesHelper.RefreshMenu(ItemType itemType, IEnumerable1 selectedItems, ICategoryAccount account)
   à MailClient.UI.Forms.formMain.refreshCategoriesUnderMark()
   à MailClient.UI.Forms.formMain.refreshToolStripButtons()
   à MailClient.UI.Forms.formMain.controlMessages_SelectedMessageChanged(Object sender, EventArgs e)
   à MailClient.UI.Controls.controlMessagesContainer.ControlMessages1_SelectedMessageChanged(Object sender, EventArgs e)
   à MailClient.UI.Controls.controlMessages.OnEnter(EventArgs e)
   à System.Windows.Forms.Control.NotifyEnter()
   à System.Windows.Forms.ContainerControl.UpdateFocusedControl()
   à System.Windows.Forms.ContainerControl.AssignActiveControlInternal(Control value)
   à System.Windows.Forms.ContainerControl.ActivateControlInternal(Control control, Boolean originator)
   à System.Windows.Forms.ContainerControl.ActivateControlInternal(Control control, Boolean originator)
   à System.Windows.Forms.ContainerControl.ActivateControlInternal(Control control)
   à System.Windows.Forms.ContainerControl.WmSetFocus(Message& m)
   à System.Windows.Forms.ContainerControl.WndProc(Message& m)
   à System.Windows.Forms.UserControl.WmSetFocus(Message& m)
   à System.Windows.Forms.UserControl.WndProc(Message& m)
   à MailClient.Common.UI.Controls.ControlDataGrid.ControlDataGrid.WndProc(Message& m)
   à System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   à System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   à System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Does it mean anything to anyone ? 

I’ll be very thankfull if you can help :slight_smile:

Best,

Diane

2

To do a complete uninstall you also need to delete or rename the database directory.

Uninstall eM Client, then in Windows Explorer go to C:\Users_username_\AppData\Roaming\ and rename the eM Client directory. You may have to enable Hidden Items in Explorer to do this.

Download and install the required version from http://www.emclient.com/release-history.

3

Hello,
When I uninstall the app, I used Revo Uninstaller and launched a research so all the files (even hidden) could be erased, and then I installed the last version.
Do you think I should try your procedure anyway ?

4

Revo might delete the database directory. No loss in checking.