Em client freezes when dealing with email that has large attachment

1

I have received an email with four attachments - one is large (10MB). I don’t want to download the large one. Em client freezes if I:

  • try to download one of the small attachments (54kb)
  • try to copy the small attachment directly to a new email (by drag and drop)
  • forward the original email, delete the large attachment from it and press send

Any idea how this can be solved?

2

Hi, next time eM Client will freeze use this tool http://www.emclient.com/tools/emstack… and send me file it creates to [email protected] together with this topic.

Jan

3

I am having a similar problem to Matt Gardner’s, but my problem is sending single pdf attachments, and it’s not large files – one was 44 Kb, one was only 8 Kb, and the largest was 388 Kb. When I open the sent email in my sent folder and click on the pdf attachment, eMClient hangs. Forever. The only way I can get it running again is to stop it in Task Manager, and then re-start. It doesn’t matter what the source of the pdf is, whether printer, scanner or software – it still hangs, every time.

I have repaired eMClient and Adobe Reader, and the log files indicate no issues, so I don’t think either of those is the problem. I have also restored my computer to a week ago and cleaned out all the temp files. Nothing has solved this problem.

I don’t know if Matt Gardner ever responded to your message 28 days ago – but I am sending you my stackdump file, as advised in your message to him, in the hope that you can help with this issue.

4

Hi Virginia,

can you open the PDF files if you try to use another PDF reader?

For example the free Nitro Reader or the paid version Nitro PDF Pro?

http://www.nitropdf.com/

http://www.nitropdf.com/pdf-reader

5

Hi Hans,

Thanks for your response.

The kind folks at eMClient responded to my problem within ten minutes and provided a software update. Once I installed the update, the problem went away and has not recurred.

I am very happy with eMClient. I tested all the other top-rated clients, and eMClient is by far the best. I would also like to say that, while I haven’t had to access eMClient support very often, when I do their response is very fast and right on target.

6

Hi,
we’re glad you like the application.
Thank you for using it.

Paul.