eM Client freezes when clicking on a docx attachment

Dear Sir or Madam,

I am quite happy with the eM client especially since Outlook has some serious IMAP issues. But now I encountered a problem that makes it impossible to work with eM client. I have got an email with a docx attachement. When clicking on this attachment in order to save or open it the client freezes and I have to kill it within the task manager. I do not have this problem with pdfs.

I hope you can help me. Thank you in advance!

Regards,
Thomas

Hello,

please try to reseting your IE to default settings, if this will not help please use this tool when eM Client will freeze again http://www.emclient.com/tools/emstack… and send me file it creates together with this topic’s URL or topic’s subject.

best regards
Jan

Dear Jan,

thank you for your reply. You mean the Internet Explorer? What does it have to do with it? I do not want to change or reset its settings since after resetting I will have to set them to the current position again. So how could this help?

I can send you the file, to which email address??

Thanks and regards,
Thomas

Hello,

I am sorry I forgot to add my work email [email protected]

Yes, I meant IE because eM Client uses some parts of IE to show and work emails.

best regards
Jan