eM Client crashes on launch

I have used the free version of eM Client now for over 6 months w/ no problem.  The other day my computer completely froze and I had to do a force reboot.  Now whenever I launch EM Client the OPERATIONS window comes up and things start to process.  But then immediately an “eM Client Application Error” dialogue box comes up with “An error has occurred in the application that prevents it from continuing.  The application will terminate.” along with a place to describe what you were doing and “Continue” and “Show error” buttons.

Any ideas / suggestions?  I can’t even launch the application at this point.

hello Steve, sorry to see this, can you please click on the “Show error” button and copy the content of the error from the report window? Submit the error report to us here on the forum for more information about this error?

Thank you,

Here is the error report:

eM Client (6.0.22344.0)
Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.34209
The following error has occurred:
System.OutOfMemoryException: Exception of type ‘System.OutOfMemoryException’ was thrown.
   at System.Collections.Generic.List`1.set_Capacity(Int32 value)
   at MailClient.Imap.Synchronizer.Exists(Folder folder, UInt32 messageNo)
   at MailClient.Imap.Synchronizer.Fetch(Folder folder, FetchNotification response)
   at MailClient.Imap.Synchronizer.ImapNotification(ConnectionPoolEntry connectionPoolEntry, Folder activeFolder, NotificationEventArgs e)
   at MailClient.Imap.ConnectionPoolEntry.Connection_Notification(Object sender, NotificationEventArgs e)
   at MailClient.Imap.Base.Connection.ParseUntagged(String line)
   at MailClient.Imap.Base.Connection.ParseReply(String line)
   at MailClient.Imap.Base.Connection.ReceiveWorker()
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()

" rel=“nofollow” target="_blank">http://emclient.com/ns/report">;

eM Client
6.0.22344.0

false

Microsoft Windows NT 6.1.7601 Service Pack 1
4.0.30319.34209


System.OutOfMemoryException
Exception of type ‘System.OutOfMemoryException’ was thrown.
mscorlib




mscorlib.dll
100672070
mscorlib
System.Collections.Generic.List`1
set_Capacity


mscorlib
System.Int32
value



21
29




MailClient.exe
100668406
MailClient
MailClient.Imap.Synchronizer
Exists


MailClient
MailClient.Storage.Application.Folder
folder


mscorlib
System.UInt32
messageNo



73
ba




MailClient.exe
100668413
MailClient
MailClient.Imap.Synchronizer
Fetch


MailClient
MailClient.Storage.Application.Folder
folder


MailClient.Imap.Base
MailClient.Imap.Base.FetchNotification
response



6d
193




MailClient.exe
100668400
MailClient
MailClient.Imap.Synchronizer
ImapNotification


MailClient
MailClient.Imap.ConnectionPoolEntry
connectionPoolEntry


MailClient
MailClient.Storage.Application.Folder
activeFolder


MailClient.Imap.Base
MailClient.Imap.Base.NotificationEventArgs
e



2e0
4d2




MailClient.exe
100689851
MailClient
MailClient.Imap.ConnectionPoolEntry
Connection_Notification


mscorlib
System.Object
sender


MailClient.Imap.Base
MailClient.Imap.Base.NotificationEventArgs
e



137
283




MailClient.Imap.Base.dll
100663355
MailClient.Imap.Base
MailClient.Imap.Base.Connection
ParseUntagged


mscorlib
System.String
line



3f
5d




MailClient.Imap.Base.dll
100663358
MailClient.Imap.Base
MailClient.Imap.Base.Connection
ParseReply


mscorlib
System.String
line



ec
1e0




MailClient.Imap.Base.dll
100663353
MailClient.Imap.Base
MailClient.Imap.Base.Connection
ReceiveWorker


11
4f




mscorlib.dll
100669371
mscorlib
System.Threading.ThreadHelper
ThreadStart_Context


mscorlib
System.Object
state



14
6e




mscorlib.dll
100668988
mscorlib
System.Threading.ExecutionContext
RunInternal


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state


mscorlib
System.Boolean
preserveSyncCtx



70
a6




mscorlib.dll
100668987
mscorlib
System.Threading.ExecutionContext
Run


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state


mscorlib
System.Boolean
preserveSyncCtx



0
15




mscorlib.dll
100668986
mscorlib
System.Threading.ExecutionContext
Run


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state



2b
40




mscorlib.dll
100669369
mscorlib
System.Threading.ThreadHelper
ThreadStart


8
43



/ACCOUNT:3/Inbox
* 709779878 FETCH (BODY[TEXT]<0> {0}
* OK IMAP4 Server (IMail 8.22)




MailClient.exe
C:\Program Files (x86)\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.22344.0
eM Client
eM Client
6.0.22344.0
False
False
False
False
False
Language Neutral


ntdll.dll
C:\Windows\SysWOW64\ntdll.dll
ntdll.dll
ntdll.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
NT Layer DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


MSCOREE.DLL
C:\Windows\SYSTEM32\MSCOREE.DLL
mscoree.dll
mscoree.dll
4.0.40305.0 (Main.040305-0000)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.40305.0
False
False
False
True
False
English (United States)


KERNEL32.dll
C:\Windows\syswow64\KERNEL32.dll
kernel32
kernel32
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)


KERNELBASE.dll
C:\Windows\syswow64\KERNELBASE.dll
Kernelbase
Kernelbase
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)


ADVAPI32.dll
C:\Windows\syswow64\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
6.1.7601.18869 (win7sp1_gdr.150525-0603)
Advanced Windows 32 Base API
Microsoft® Windows® Operating System
6.1.7601.18869
False
False
False
False
False
English (United States)


msvcrt.dll
C:\Windows\syswow64\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.7601.17744 (win7sp1_gdr.111215-1535)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.7601.17744
False
False
False
False
False
English (United States)


sechost.dll
C:\Windows\SysWOW64\sechost.dll
sechost.dll
sechost.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


RPCRT4.dll
C:\Windows\syswow64\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Remote Procedure Call Runtime
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


SspiCli.dll
C:\Windows\syswow64\SspiCli.dll
security.dll
security.dll
6.1.7601.18912 (win7sp1_gdr.150701-0844)
Security Support Provider Interface
Microsoft® Windows® Operating System
6.1.7601.18912
False
False
False
False
False
English (United States)


CRYPTBASE.dll
C:\Windows\syswow64\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
6.1.7601.18912 (win7sp1_gdr.150701-0844)
Base cryptographic API DLL
Microsoft® Windows® Operating System
6.1.7601.18912
False
False
False
False
False
English (United States)


mscoreei.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.0.30319.34209 built by: FX452RTMGDR
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.30319.34209
False
False
False
True
False
English (United States)


SHLWAPI.dll
C:\Windows\syswow64\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Shell Light-weight Utility Library
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


GDI32.dll
C:\Windows\syswow64\GDI32.dll
gdi32
gdi32
6.1.7601.18898 (win7sp1_gdr.150617-0600)
GDI Client DLL
Microsoft® Windows® Operating System
6.1.7601.18898
False
False
False
False
False
English (United States)


USER32.dll
C:\Windows\syswow64\USER32.dll
user32
user32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows USER API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
English (United States)


LPK.dll
C:\Windows\syswow64\LPK.dll
LanguagePack
LanguagePack
6.1.7601.18923 (win7sp1_gdr.150714-1514)
Language Pack
Microsoft® Windows® Operating System
6.1.7601.18923
False
False
False
False
False
English (United States)


USP10.dll
C:\Windows\syswow64\USP10.dll
Uniscribe
Uniscribe
1.0626.7601.18454 (win7sp1_gdr.140424-1533)
Uniscribe Unicode script processor
Microsoft® Uniscribe Unicode script processor
1.0626.7601.18454
False
False
False
False
False
English (United States)


IMM32.DLL
C:\Windows\system32\IMM32.DLL
imm32
imm32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
English (United States)


MSCTF.dll
C:\Windows\syswow64\MSCTF.dll
MSCTF
MSCTF.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
MSCTF Server DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


clr.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
clr.dll
clr.dll
4.0.30319.34209 built by: FX452RTMGDR
Microsoft .NET Runtime Common Language Runtime - WorkStation
Microsoft® .NET Framework
4.0.30319.34209
False
False
False
True
False
English (United States)


MSVCR120_CLR0400.dll
C:\Windows\system32\MSVCR120_CLR0400.dll
msvcr120_clr0400.dll
msvcr120_clr0400.dll
12.00.51689.34249 built by: FX452RTMGDR
Microsoft® C Runtime Library
Microsoft® Visual Studio® 12 CTP
12.00.51689.34249
False
False
False
False
False
English (United States)


mscorlib.ni.dll
C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\d1265d6159ea876f9d63ea4c1361b587\mscorlib.ni.dll
mscorlib.dll
mscorlib.dll
4.0.30319.34209 built by: FX452RTMGDR
Microsoft Common Language Runtime Class Library
Microsoft® .NET Framework
4.0.30319.34209
False
False
False
True
False
English (United States)


ole32.dll
C:\Windows\syswow64\ole32.dll
OLE32.DLL
OLE32.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft OLE for Windows
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


uxtheme.dll
C:\Windows\system32\uxtheme.dll
UxTheme.dll
UxTheme.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft UxTheme Library
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


System.ni.dll
C:\Windows\assembly\NativeImages_v4.0.30319_32\System\d18e2115a3270f89663fce831547f534\System.ni.dll
System.dll
System.dll
4.0.30319.34238 built by: FX452RTMGDR
.NET Framework
Microsoft® .NET Framework
4.0.30319.34238
False
False
False
True
False
English (United States)


CRYPTSP.dll
C:\Windows\system32\CRYPTSP.dll
cryptsp.dll
cryptsp.dll
6.1.7601.18741 (win7sp1_gdr.150202-1526)
Cryptographic Service Provider API
Microsoft® Windows® Operating System
6.1.7601.18741
False

OK - this is weird.  I had gone through this launch, crash, cancel sequence a dozen times this morning.  This time, I clicked for the error report (as requested) and copied and pasted it into the forum web page and then went back to eM Client and clicked the “Continue” button.  And it finished opening and is running now.  The ONLY thing I did different than all these other times trying to start it was to view and copy and paste the error report.

Hello, try to update your eM Client to this release, 6.0.22774.0 and check if the issue persists, let me know if you continue to see this error. Based on the error it seems like eM Client has ran out of memory, so your database data should be safe at the moment.

Regards,

Well, 2 months later this whole crashing on startup has started happening again.   Here is the error from the crash box:

eM Client (6.0.23181.0)
Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.34209
The following error has occurred:
System.ArgumentOutOfRangeException: The added or subtracted value results in an un-representable DateTime.
Parameter name: t
   at System.DateTime.op_Subtraction(DateTime d, TimeSpan t)
   at System.TimeZoneInfo.ConvertTimeToUtc(DateTime dateTime, TimeZoneInfo sourceTimeZone)
   at MailClient.Schedule.ScheduleConvert.UpdateComponentFromScheduleObject(ScheduleComponent& component, Calendar& calendar, IScheduleObject updatingObject, ScheduleConvertOptions options)
   at MailClient.Storage.Application.Schedule.ScheduleItem1.GetCalendar(CalendarScope scope) &nbsp;&nbsp; at MailClient.CalDav.Synchronizer.EventItemSynchronizer.GetPayload(Folder folder, IScheduleRepositoryItem item, String& contentType) &nbsp;&nbsp; at MailClient.CalDav.Synchronizer.UploadCommand1.DoUpload(Uri selectPath, TStorageItem item, Boolean overwrite)
   at MailClient.CalDav.Synchronizer.UploadCommand`1.Execute(WorkerStatus status)
   at MailClient.Commands.Command.Process(WorkerStatus status)
   at MailClient.Commands.SynchronizationQueue.ThreadWorker(Object threadData)
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart(Object obj)

" rel=“nofollow”>http://emclient.com/ns/report">;

eM Client
6.0.23181.0

false

Microsoft Windows NT 6.1.7601 Service Pack 1
4.0.30319.34209


System.ArgumentOutOfRangeException
The added or subtracted value results in an un-representable DateTime.
Parameter name: t
mscorlib




mscorlib.dll
100664479
mscorlib
System.DateTime
op_Subtraction


mscorlib
System.DateTime
d


mscorlib
System.TimeSpan
t



36
a8771f




SystemCoreTimeZone.dll
100663323
SystemCoreTimeZone
System.TimeZoneInfo
ConvertTimeToUtc


mscorlib
System.DateTime
dateTime


SystemCoreTimeZone
System.TimeZoneInfo
sourceTimeZone



9d
108




MailClient.exe
100676545
MailClient
MailClient.Schedule.ScheduleConvert
UpdateComponentFromScheduleObject


MailClient
MailClient.iCalendar.ScheduleComponent&
component


MailClient
MailClient.iCalendar.Calendar&
calendar


MailClient
MailClient.Schedule.IScheduleObject
updatingObject


MailClient
MailClient.Schedule.ScheduleConvertOptions
options



3d3
a65




MailClient.exe
100676835
MailClient
MailClient.Storage.Application.Schedule.ScheduleItem1</type><br> <name>GetCalendar</name><br> <parameters><br> <parameter><br> <assembly>MailClient</assembly><br> <type>MailClient.Schedule.CalendarScope</type><br> <name>scope</name><br> </parameter><br> </parameters><br> </method><br> <offset>a4</offset><br> <nativeoffset>146</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>MailClient.exe</modulename><br> <metadatatoken>100667481</metadatatoken><br> <assembly>MailClient</assembly><br> <type>MailClient.CalDav.Synchronizer+EventItemSynchronizer</type><br> <name>GetPayload</name><br> <parameters><br> <parameter><br> <assembly>MailClient</assembly><br> <type>MailClient.Storage.Application.Folder</type><br> <name>folder</name><br> </parameter><br> <parameter><br> <assembly>MailClient</assembly><br> <type>MailClient.Storage.Data.IScheduleRepositoryItem</type><br> <name>item</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.String&amp;</type><br> <name>contentType</name><br> </parameter><br> </parameters><br> </method><br> <offset>c3</offset><br> <nativeoffset>280</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>MailClient.exe</modulename><br> <metadatatoken>100667524</metadatatoken><br> <assembly>MailClient</assembly><br> <type>MailClient.CalDav.Synchronizer+UploadCommand1
DoUpload


System
System.Uri
selectPath


MailClient

item


mscorlib
System.Boolean
overwrite



41
b2




MailClient.exe
100667523
MailClient
MailClient.CalDav.Synchronizer+UploadCommand`1
Execute


MailClient
MailClient.Commands.WorkerStatus
status



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MailClient.exe
100664033
MailClient
MailClient.Commands.Command
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MailClient
MailClient.Commands.WorkerStatus
status



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MailClient.exe
100664086
MailClient
MailClient.Commands.SynchronizationQueue
ThreadWorker


mscorlib
System.Object
threadData



8c
11a




mscorlib.dll
100669371
mscorlib
System.Threading.ThreadHelper
ThreadStart_Context


mscorlib
System.Object
state



25
9b




mscorlib.dll
100668988
mscorlib
System.Threading.ExecutionContext
RunInternal


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state


mscorlib
System.Boolean
preserveSyncCtx



70
a6




mscorlib.dll
100668987
mscorlib
System.Threading.ExecutionContext
Run


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state


mscorlib
System.Boolean
preserveSyncCtx



0
15




mscorlib.dll
100668986
mscorlib
System.Threading.ExecutionContext
Run


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state



2b
40




mscorlib.dll
100669368
mscorlib
System.Threading.ThreadHelper
ThreadStart


mscorlib
System.Object
obj



f
4d






MailClient.exe
C:\Program Files (x86)\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.23181.0
eM Client
eM Client
6.0.23181.0
False
False
False
False
False
Language Neutral


ntdll.dll
C:\Windows\SysWOW64\ntdll.dll
ntdll.dll
ntdll.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
NT Layer DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


MSCOREE.DLL
C:\Windows\SYSTEM32\MSCOREE.DLL
mscoree.dll
mscoree.dll
4.0.40305.0 (Main.040305-0000)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.40305.0
False
False
False
True
False
English (United States)


KERNEL32.dll
C:\Windows\syswow64\KERNEL32.dll
kernel32
kernel32
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)


KERNELBASE.dll
C:\Windows\syswow64\KERNELBASE.dll
Kernelbase
Kernelbase
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)


ADVAPI32.dll
C:\Windows\syswow64\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
6.1.7601.18869 (win7sp1_gdr.150525-0603)
Advanced Windows 32 Base API
Microsoft® Windows® Operating System
6.1.7601.18869
False
False
False
False
False
English (United States)


msvcrt.dll
C:\Windows\syswow64\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.7601.17744 (win7sp1_gdr.111215-1535)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.7601.17744
False
False
False
False
False
English (United States)


sechost.dll
C:\Windows\SysWOW64\sechost.dll
sechost.dll
sechost.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


RPCRT4.dll
C:\Windows\syswow64\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Remote Procedure Call Runtime
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


SspiCli.dll
C:\Windows\syswow64\SspiCli.dll
security.dll
security.dll
6.1.7601.18933 (win7sp1_gdr.150715-0600)
Security Support Provider Interface
Microsoft® Windows® Operating System
6.1.7601.18933
False
False
False
False
False
English (United States)


CRYPTBASE.dll
C:\Windows\syswow64\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
6.1.7601.18933 (win7sp1_gdr.150715-0600)
Base cryptographic API DLL
Microsoft® Windows® Operating System
6.1.7601.18933
False
False
False
False
False
English (United States)


mscoreei.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.0.30319.34209 built by: FX452RTMGDR
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.30319.34209
False
False
False
True
False
English (United States)


SHLWAPI.dll
C:\Windows\syswow64\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Shell Light-weight Utility Library
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


GDI32.dll
C:\Windows\syswow64\GDI32.dll
gdi32
gdi32
6.1.7601.18898 (win7sp1_gdr.150617-0600)
GDI Client DLL
Microsoft® Windows® Operating System
6.1.7601.18898
False
False
False
False
False
English (United States)


USER32.dll
C:\Windows\syswow64\USER32.dll
user32
user32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
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LPK.dll
C:\Windows\syswow64\LPK.dll
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USP10.dll
C:\Windows\syswow64\USP10.dll
Uniscribe
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Uniscribe Unicode script processor
Microsoft® Uniscribe Unicode script processor
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IMM32.DLL
C:\Windows\system32\IMM32.DLL
imm32
imm32
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Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
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MSCTF.dll
C:\Windows\syswow64\MSCTF.dll
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MSCTF Server DLL
Microsoft® Windows® Operating System
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clr.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
clr.dll
clr.dll
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Microsoft .NET Runtime Common Language Runtime - WorkStation
Microsoft® .NET Framework
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MSVCR120_CLR0400.dll
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msvcr120_clr0400.dll
msvcr120_clr0400.dll
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Microsoft® C Runtime Library
Microsoft® Visual Studio® 12 CTP
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mscorlib.ni.dll
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mscorlib.dll
mscorlib.dll
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Microsoft Common Language Runtime Class Library
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&nbsp

Hi Steve,
this is an issue that has a fix in the newer releases. Please download and install this release > http://www.emclient.com/dist/v6.0.234…

Best regards,
Olivia

Installed update.  Ran fine rest of the day. Came in this AM and launched - crashed immediately and now crashes at launch each time launched.  I quit all other open programs to be sure it had plenty of memory available.  Still crashes.

Hi, is there any error message you could share with me?

Think I fixed it.  I deleted 10 emails with large PDF attachments in my INBOX from home last night (not using eM at home).  When I launched eM this morning at a different location, those still showed in my INBOX.  After crashing several times, I saw that after the crash dialogue came up, I could still work in the program.  So I deleted those 10 emails again in eM and then closed the crash dialogue box and let eM finish crashing.  When I relaunched, eM ran fine and those 10 messages were gone.  Not sure why eM didn’t see that those messages had been deleted hours before.  It seemed to be trying to load emails that no longer existed.