eM Client 10 not putting all emails into the inbox

[wdk73162]

I’m having issues with the new eM Client 10 email software. messages are delivered to my computer but drop down into the All Mail folder instead of staying in the inbox. my wife’s eM Client 8 performs as desired. all mail from her gmail account is delivered to her inbox where she can do her magic. I’ve deleted my Client 10 account and re-enabled it - no joy. need guidance on the next step.

[cyberzork]

When you have Gmail accounts, all your mail is stored in the Gmail “All Mail” Archive folder. You then access that via the various Gmail labels (folders) on the left like in Gmail online.

So if you are using the new V10, unless you changed the default setup, you probably have the default Gmail Categories Tabs enabled where you then “are just not seeing your new mail in your Primary Inbox” and then only show in All Mail unless you clicked the other Category Tabs.

See my thread post below

Mail not showing up

Sounds like you may have V10 default Categories enabled in eM Client on your computer so your emails you are not seeing “are in the other Category tabs”. On the right of the “Primary tab” do you see other Tabs ?. Eg: If it’s a Gmail account, it has by default Promotions , Social , Other etc. So if you have different Category tabs and don’t want email automatically going in there, “Right click in a blank space” on the Category toolbar, and you will see options to disable whatever any Categories…

[Philidor]

My comcast pop3 account has a problem after installing version 10.
When I opened the inbox there were only 3 emails. I changed to Other from Primary and found the rest, maybe.
I’m not sure all emails are going into my inox or alternative.

[cyberzork]

@Philidor

When I opened the inbox there were only 3 emails. I changed to Other from Primary and found the rest, maybe. I’m not sure all emails are going into my inox or alternative

For a test using V10, “Right click” in a blank space to the right of a Category and “disable all categories” so all emails then go in your Inbox.

Then see if all your emails arrive ok.

If they still are not showing, dblcheck your Spam / Junk mail folder, and also check eM Client Rules via the menu dropdown, to make sure emails are not being automatically moved to other folders.