Duplication

1

I am getting duplication for all mail ie… all mails are dowloading two times… How to resolve the issue

2

I am getting the same thing. I’ve also had emails sending duplicates.

3

Same here, new install on Win10, connected to Kerio Connect (EWS). All my sent mails are sent twice, apparently even with several minutes delay ?!

4

Same here. Didn’t happen until I upgraded to the new version. Make it stop!!!

5

I am having the same issue - any update on this issue?  I use IMAP, and have disabled the “Send messages immediately” option in Mail > Send configurations.  I have several mail account but it only happens for the mail account that use Exchange Web Services. I am on Windows 10.

I think it may be related to when I press the “Refresh” button to force a send, as the duplicates don’t always happen but are very very frequent.

6

Hello Ethan,
does this happen even with the latest version? http://www.emclient.com/dist/v7.0.27894/setup.msi
If so please go to Tools>Settings>Advanced and set EWS logs for this account.
Restart eM Client.
Re-synchronize data for this account (right click>Properties>Repair).
Go back to Advanced settings and send then logs to [email protected] with a link to this forum thread.

Regards,
Olivia

7

Thanks Olivia - the “check for update” from the UI wasn’t indicating any new version. Since I’ve installed that update (2 days ago) - I’ve yet to encounter a duplicate email sent so appears to be resolved.

8

Hello Ethan,
thank you for letting us know.
It should not reoccurr, but if it does, please do make the logs and send them to me.

Regards,
Olivia

9

I just upgraded to version 7.0.27943.0. I turn off “Conversations” and all my recent emails were duplicated. Also, every incoming email is now duplicated. Any suggestions?

10

I just discovered that after the update, a second duplicate account was added which is why I am receiving duplicate emails. I deleted the second one and the duplicate emails have stopped. 

11

Hello Bob,
thank you for sharing the solution to your problem.

Regards,
Olivia

12

I am also having this problem. I don’t have a duplicate account. In fact, if I delete a message, the duplicate also disappears.