Duplicate emails from Windows eMClient v4 and v5

1

Our users with eMClient will send an email that is delivered multiple times. Sometimes up to 4-5 times.

I’ve realized that this doesn’t happen with our call center that only use outlook for Pop access to our server, nor anyone with Mac mail, or myself (Gnome Evolution).

unfortunately Dovecot doesn’t have a suppress duplicates option like Cyrus. If there is a work around for this I’m all ears. We’ve purchased close to 20 copies but I can’t purchase any more until this is resolved.

2

We are currently trying to find the cause of this issue and fix it. Hope it will be done soon.

3

Any update on this?

4

Hello,

try this version: http://www.emclient.com/dist/v5.0.183…

regards
Jan

5

John,

I’m updating all of our emclient installations today and will report back.

6

We are still having duplicates sent with this version.

7

Hello,

Then please send me your IMAp and SMTP logs, Tools - Settings - Advanced, mark off smtp under your account, restart client and then try to send an email.

after this logs will be generated and send them to [email protected] together with this topic’s address: https://discourse.emclient.com/emclient/to…

regards
Jan

8

I will get this setup today and send them to you as soon as we have a duplicate sent.

Thanks

9

We are having the same issue here, we sent multiple logs,but still no solution… We have over 100 licenses for our two companies, but this is getting out of hand…

10

Hello,

can you please send me SMTP logs? Tools - Settings - Advanced, mark off smtp under your account, restart client and then try to send an email.

after this logs will be generated and send them to [email protected] together with this topic’s address: https://discourse.emclient.com/emclient/to…

regards
Jan

EDIT: can I ask you why you haven’t used paid support if you have bought 100 licenses? It would get resolved much faster than here.

11

I did use paid support, but so far there is no answer to this issue there, if I am not mistaken, Juraj already closed two elp tickets without solution…

12

John, email sent.

13

Hello,

yes I got the log, my colleague from paid support is now in charge of this.

for another users - when solution will be found I will post it here also.

regards
Jan

14

Thanks~

15

Has anything been narrowed down on this or do you need more logs?

16

Hello,

from what I remember this should be addressed in current update.

best regards
Jan

17

We still have users sending duplicate emails with the latest update. I also didn’t see anything in the update notes when it was installed about fixing this.

18

Hello,

In this case I will need your SMTP logs, go to tools - settings - advanced, check SMTP under your account, apply and restart eM Client.

Simulate steps that leads to your issue and after that send logs… to [email protected] together with this topic’s URL in subject.

then you can turn logging off.

regards
Jan