Dragging file onto eM Client to attach crashes eM Client

Crashing eM Client
1

As the topic says. If I try to drag a file into the app on MacOS, eM Client closes immediately.

2

What “file type” are you trying the add / drag ?

Also what version of eM Client do you have.

3

I am using eM Client version 9.0.1230, and I was trying to drag a JPG file in.

4

Ok dragging a .jpg as an attachment should normally work ok in eM Client on Mac.

What Mac OS version do you have ? Are you running the latest Monterey or an older Mac OS.

Lastly what type of account do you have setup in eM Client. Is it eg: an iCloud , IMAP or Exchange.

5

I’m using macOS Big Sur version 11.6.2.

I have downloaded emclient-v9.0.661_Mac.pkg, but when I install it and open the client, the About eM Client window still shows version 9.0.1230.

6

You need to uninstall 9.0.1230 first.

To do that open Finder and go to the Applications folder. Drag eM Client to the bin.

Then go to your downloads and double-click on the 9.0.661 pkg file, which will install it.

7

Will this mess everything up, in terms of my database, the accounts I’ve added to eM Client, etc.?

8

No, the database will remain unaffected.

I am not sure if there was a change in the database format since 9.0.661, so the one from 9.0.1230 may not work. Let me know if it doesn’t. Contact me directly on [email protected]

9

OK - all done. New version is installed, and the drag/drop issue seems to be solved!

Many thanks!

10

You are now using 9.0.661?

11

Yes, I uninstalled the old version and installed 9.0.661