Downloaded eM cClient 6 to my HP Pavilion dv6, but it won't open. Any suggestions?

I have it on my Task bar and when I click on it, the sand timer displays for a second or two and then nothing. I checked my Task Manager and while it reflects that the “Mailclient” service is active, the program never opens.

can you please run this tool while you can see the mailclient active in task manager active, but the application won’t open:

It should generate a file, can you send me the file to

Thank you,