I have the desktop version of em client 10.4.5642 which is showing as latest version.
After running for a period of time it fails to download my BT email addresses although it does download Gmail accounts.
Only solution I can find is to close it down and restart then it works again for another period.
Any help gratefully received.
Hello. For further diagnostics, we need to see the IMAP log. Go to Settings > Advanced > Logging. Then check IMAP under your BT account, click Save & Close, and restart eM Client. Wait for the issue to happen again (note down the time a new message should have arrived) and restart again.
Then go back to Advanced settings to “Send logs” and include link to this thread.
As a quick workaround in the meantime so you don’t have to restart the whole app, try going to File > Work Offline. Once eM Client switches to offline mode, simply click Refresh. This will reset your connection to the server without having to wait for the app to close and reopen.