At one point I had over 1000 messages in my deleted which I deleted on the client. Everything was fine til the application resynched itself and brought them back. I deleted them a second time. This time I went to the web version and deleted them from there. Closed out and reopened and guess what, they came back again…Any idea if this is a glitch?
Thanks
In order to resolve this issue send us your IMAP logs please. Enable IMAP logging for the problematic account in Tools - Settings - Advanced, restart eM Client, simulate the issue and send us the logs using the same logging settings window. Thank you.
P.s. Please enclose a brief description of the problem.
Here are the logs:
* OK Gimap ready for requests from 108.7.47.231 fb19if3312751veb.29
A0 CAPABILITY
* CAPABILITY IMAP4rev1 UNSELECT IDLE NAMESPACE QUOTA ID XLIST CHILDREN X-GM-EXT-1 XYZZY SASL-IR AUTH=XOAUTH AUTH=XOAUTH2
A0 OK Thats all she wrote! fb19if3312751veb.29
A1 ID (“name” “eM Client” “version” “5.0.18025.0” “GUID” “1”)
* ID (“name” “GImap” “vendor” “Google, Inc.” “support-url” “http://support.google.com/mail” “remote-host” “108.7.47.231” “connection-token” “fb19if3312751veb.29”)
A1 OK Success fb19if3312751veb.29
A2 LOGIN “[email protected]” “Boston13”
* CAPABILITY IMAP4rev1 UNSELECT IDLE NAMESPACE QUOTA ID XLIST CHILDREN X-GM-EXT-1 UIDPLUS COMPRESS=DEFLATE ENABLE MOVE CONDSTORE ESEARCH
A2 OK [email protected] Reisa Parker authenticated (Success)
A3 COMPRESS DEFLATE
A3 OK Success
A4 SELECT “INBOX” (CONDSTORE)
A5 XLIST “” “%”
* FLAGS (\Answered \Flagged \Draft \Deleted \Seen Junk NonJunk $Forwarded $MDNSent)
* OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen Junk NonJunk $Forwarded $MDNSent *)] Flags permitted.
* OK [UIDVALIDITY 627342150] UIDs valid.
* 217 EXISTS
* 0 RECENT
* OK [UIDNEXT 16668] Predicted next UID.
* OK [HIGHESTMODSEQ 1101980]
A4 OK [READ-WRITE] INBOX selected. (Success)
* XLIST (\HasNoChildren \Inbox) “/” “Inbox”
* XLIST (\HasNoChildren) “/” “Junk”
* XLIST (\HasNoChildren) “/” “Junk E-mail”
* XLIST (\Noselect \HasChildren) “/” “[Gmail]”
A5 OK Success
A6 STATUS “INBOX” (UNSEEN)
A7 STATUS “Junk” (UNSEEN)
A8 STATUS “Junk E-mail” (UNSEEN)
* STATUS “INBOX” (UNSEEN 171)
A6 OK Success
* STATUS “Junk” (UNSEEN 0)
A7 OK Success
* STATUS “Junk E-mail” (UNSEEN 0)
A8 OK Success
A9 XLIST “” “INBOX/%”
A9 OK Success
A10 XLIST “” “Inbox/%”
A10 OK Success
A11 XLIST “” “[Gmail]/%”
* XLIST (\HasNoChildren \AllMail) “/” “[Gmail]/All Mail”
* XLIST (\HasNoChildren \Drafts) “/” “[Gmail]/Drafts”
* XLIST (\HasNoChildren) “/” “[Gmail]/Personal”
* XLIST (\HasNoChildren \Sent) “/” “[Gmail]/Sent Mail”
* XLIST (\HasNoChildren \Spam) “/” “[Gmail]/Spam”
* XLIST (\HasChildren \Trash) “/” “[Gmail]/Trash”
A11 OK Success
A12 STATUS “[Gmail]/All Mail” (UNSEEN)
A13 STATUS “[Gmail]/Drafts” (UNSEEN)
A14 STATUS “[Gmail]/Personal” (UNSEEN)
A15 STATUS “[Gmail]/Sent Mail” (UNSEEN)
A16 STATUS “[Gmail]/Spam” (UNSEEN)
A17 STATUS “[Gmail]/Trash” (UNSEEN)
* STATUS “[Gmail]/All Mail” (UNSEEN 3393)
A12 OK Success
* STATUS “[Gmail]/Drafts” (UNSEEN 0)
A13 OK Success
* STATUS “[Gmail]/Personal” (UNSEEN 0)
A14 OK Success
* STATUS “[Gmail]/Sent Mail” (UNSEEN 0)
A15 OK Success
* STATUS “[Gmail]/Spam” (UNSEEN 391)
A16 OK Success
* STATUS “[Gmail]/Trash” (UNSEEN 0)
A17 OK Success
A18 XLIST “” “[Gmail]/Trash/%”
* XLIST (\HasNoChildren) “/” “[Gmail]/Trash/Calendar”
A18 OK Success
A19 STATUS “[Gmail]/Trash/Calendar” (UNSEEN)
* STATUS “[Gmail]/Trash/Calendar” (UNSEEN 0)
A19 OK Success
A20 UID FETCH 16667:16668 (UID RFC822.SIZE FLAGS INTERNALDATE BODYSTRUCTURE ENVELOPE BODY.PEEK[HEADER.FIELDS (importance x-priority references)] MODSEQ)
* 217 FETCH (UID 16667 RFC822.SIZE 24992 MODSEQ (1101296) INTERNALDATE “21-Jun-2013 17:02:13 +0000” FLAGS () ENVELOPE (“Fri, 21 Jun 2013 17:02:13 -0000” “30% Off Flash Sale - 6 Hours Only!” ((“Stoneberry” NIL “mail” “mail.stoneberry.com”)) ((“Stoneberry” NIL “mail” “mail.stoneberry.com”)) ((“Stoneberry” NIL “support-b73teaqbfjsk6pau09q9bqcge5g4gj” “mail.stoneberry.com”)) ((NIL NIL “reisa.parker1” “gmail.com”)) NIL NIL NIL “”) BODYSTRUCTURE ((“TEXT” “PLAIN” (“CHARSET” “iso-8859-1”) NIL NIL “8BIT” 2814 72 NIL NIL NIL)(“TEXT” “HTML” (“CHARSET” “iso-8859-1”) NIL NIL “QUOTED-PRINTABLE” 19581 404 NIL NIL NIL) “ALTERNATIVE” (“BOUNDARY” “=b73teaqbfjsk6pau09q9bqcge5g4gj”) NIL NIL) BODY[HEADER.FIELDS (importance x-priority references)] {4}
A20 OK Success
A21 UID FETCH 1:16667 (FLAGS) (CHANGEDSINCE 1101346)
* OK Gimap ready for requests from 108.7.47.231 ti7if3309090vec.50
A0 CAPABILITY
* CAPABILITY IMAP4rev1 UNSELECT IDLE NAMESPACE QUOTA ID XLIST CHILDREN X-GM-EXT-1 XYZZY SASL-IR AUTH=XOAUTH AUTH=XOAUTH2
A0 OK Thats all she wrote! ti7if3309090vec.50
A1 ID (“name” “eM Client” “version” “5.0.18025.0” “GUID” “1”)
* ID (“name” “GImap” “vendor” “Google, Inc.” “support-url” “http://support.google.com/mail” “remote-host” “108.7.47.231” “connection-token” “ti7if3309090vec.50”)
A1 OK Success ti7if3309090vec.50
A2 LOGIN “[email protected]” “Boston13”
* CAPABILITY IMAP4rev1 UNSELECT IDLE NAMESPACE QUOTA ID XLIST CHILDREN X-GM-EXT-1 UIDPLUS COMPRESS=DEFLATE ENABLE MOVE CONDSTORE ESEARCH
A2 OK [email protected] Reisa Parker authenticated (Success)
A3 COMPRESS DEFLATE
A3 OK Success
A4 SELECT “INBOX” (CONDSTORE)
A5 XLIST “” “%”
* FLAGS (\Answered \Flagged \Draft \Deleted \Seen Junk NonJunk $Forwarded $MDNSent)
* OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen Junk NonJunk $Forwarded $MDNSent *)] Flags permitted.
* OK [UIDVALIDITY 627342150] UIDs valid.
* 217 EXISTS
* 0 RECENT
* OK [UIDNEXT 16668] Predicted next UID.
* OK [HIGHESTMODSEQ 1101980]
A4 OK [READ-WRITE] INBOX selected. (Success)
* XLIST (\HasNoChildren \Inbox) “/” “Inbox”
* XLIST (\HasNoChildren) “/” “Junk”
* XLIST (\HasNoChildren) “/” “Junk E-mail”
* XLIST (\Noselect \HasChildren) “/” “[Gmail]”
A5 OK Success
A6 STATUS “INBOX” (UNSEEN)
A7 STATUS “Junk” (UNSEEN)
A8 STATUS “Junk E-mail” (UNSEEN)
* STATUS “INBOX” (UNSEEN 171)
A6 OK Success
* STATUS “Junk” (UNSEEN 0)
A7 OK Success
* STATUS “Junk E-mail” (UNSEEN 0)
A8 OK Success
A9 XLIST “” “INBOX/%”
A9 OK Success
A10 XLIST “” “Inbox/%”
A10 OK Success
A11 XLIST “” “[Gmail]/%”
* XLIST (\HasNoChildren \AllMail) “/” “[Gmail]/All Mail”
* XLIST (\HasNoChildren \Drafts) “/” “[Gmail]/Drafts”
* XLIST (\HasNoChildren) “/” “[Gmail]/Personal”
* XLIST (\HasNoChildren \Sent) “/” “[Gmail]/Sent Mail”
* XLIST (\HasNoChildren \Spam) “/” “[Gmail]/Spam”
* XLIST (\HasChildren \Trash) “/” “[Gmail]/Trash”
A11 OK Success
A12 STATUS “[Gmail]/All Mail” (UNSEEN)
A13 STATUS “[Gmail]/Drafts” (UNSEEN)
A14 STATUS “[Gmail]/Personal” (UNSEEN)
A15 STATUS “[Gmail]/Sent Mail” (UNSEEN)
A16 STATUS “[Gmail]/Spam” (UNSEEN)
A17 STATUS “[Gmail]/Trash” (UNSEEN)
* STATUS “[Gmail]/All Mail” (UNSEEN 3393)
A12 OK Success
* STATUS “[Gmail]/Drafts” (UNSEEN 0)
A13 OK Success
* STATUS “[Gmail]/Personal” (UNSEEN 0)
A14 OK Success
* STATUS “[Gmail]/Sent Mail” (UNSEEN 0)
A15 OK Success
* STATUS “[Gmail]/Spam” (UNSEEN 391)
A16 OK Success
* STATUS “[Gmail]/Trash” (UNSEEN 0)
A17 OK Success
A18 XLIST “” “[Gmail]/Trash/%”
I think it is a server sided issue - please contact your server admin and ask him for help.
That’s the most retarded thing I’ve ever heard. Let me know if you have a contact email or phone for Google. It’s a gmail account man…You can contact any admin for them
Sorry, my mistake. Send me the full log at [email protected] - we will try to workaround it or will report it to Gmail developers.