Crash at Configuring an account

When I goint to configure an account: appear an error with this information:

eM Client (6.0.20489.0)
Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.1022
The following error has occurred:
System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
   at System.Collections.ArrayList.get_Item(Int32 index)
   at System.DirectoryServices.ResultPropertyValueCollection.get_Item(Int32 index)
   at MailClient.Accounts.AutoDiscover.XmlProviderAutodiscover.d__22.MoveNext()
at MailClient.Accounts.AutoDiscover.XmlProviderAutodiscover.TryCreateAccount(MailAddress email, AutoDiscoverResult result, Action1 progress, CancellationToken token)<br> at MailClient.Accounts.AutoDiscover.AutoDiscover.PerformAutodiscoveryLoopOnly(LoopStatus loopStatus, MailAddress autodiscoveryAddress, IEnumerable1 providers, Action1 progressCallback, CancellationToken token, AutoDiscoverResult&amp; resultOut, Form parentForm, String username, String password)<br> at MailClient.UI.Forms.wizardInitial.Autodiscovery_Run(CancellationToken token)<br> at MailClient.UI.Forms.wizardInitial.&lt;&gt;c__DisplayClass22.<startautodiscover>b__21(Object param0)<br> at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(Object state)<br> at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)<br> at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()<br> at System.Threading.ThreadPoolWorkQueue.Dispatch()<br> at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()<br><br><br><report xmlns="&lt;a href=" http:>" rel="nofollow"&gt;http://emclient.com/ns/report"&gt;;<br> <product><br> <name>eM Client</name><br> <version>6.0.20489.0</version><br> </product><br> <silent>false</silent><br> <environment><br> <osversion>Microsoft Windows NT 6.1.7601 Service Pack 1</osversion><br> <frameworkversion>4.0.30319.1022</frameworkversion><br> </environment><br> <exception><br> <type>System.ArgumentOutOfRangeException</type><br> <message>Index was out of range. Must be non-negative and less than the size of the collection.<br>Parameter name: index</message><br> <source>mscorlib</source><br> <stack><br> <frame> <br> <method><br> <modulename>mscorlib.dll</modulename><br> <metadatatoken>100670948</metadatatoken><br> <assembly>mscorlib</assembly><br> <type>System.Collections.ArrayList</type><br> <name>get_Item</name><br> <parameters><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Int32</type><br> <name>index</name><br> </parameter><br> </parameters><br> </method><br> <offset>0</offset><br> <nativeoffset>8f0220</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.DirectoryServices.dll</modulename><br> <metadatatoken>100663692</metadatatoken><br> <assembly>System.DirectoryServices</assembly><br> <type>System.DirectoryServices.ResultPropertyValueCollection</type><br> <name>get_Item</name><br> <parameters><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Int32</type><br> <name>index</name><br> </parameter><br> </parameters><br> </method><br> <offset>0</offset><br> <nativeoffset>4e</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>MailClient.exe</modulename><br> <metadatatoken>100697022</metadatatoken><br> <assembly>MailClient</assembly><br> <type>MailClient.Accounts.AutoDiscover.XmlProviderAutodiscover+&lt;GetScpUris&gt;d__22</type><br> <name>MoveNext</name><br> <parameters></parameters><br> </method><br> <offset>3e8</offset><br> <nativeoffset>6f2</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>MailClient.exe</modulename><br> <metadatatoken>100663681</metadatatoken><br> <assembly>MailClient</assembly><br> <type>MailClient.Accounts.AutoDiscover.XmlProviderAutodiscover</type><br> <name>TryCreateAccount</name><br> <parameters><br> <parameter><br> <assembly>MailClient.Mail</assembly><br> <type>MailClient.Mail.MailAddress</type><br> <name>email</name><br> </parameter><br> <parameter><br> <assembly>MailClient</assembly><br> <type>MailClient.Accounts.AutoDiscover.AutoDiscoverResult</type><br> <name>result</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Action1[[MailClient.Accounts.AutoDiscover.AutoDiscoverProgress, MailClient, Version=6.0.20489.0, Culture=neutral, PublicKeyToken=null]]
progress


MailClient
System.Threading.CancellationToken
token



61
102




MailClient.exe
100663642
MailClient
MailClient.Accounts.AutoDiscover.AutoDiscover
PerformAutodiscoveryLoopOnly


MailClient
MailClient.Accounts.AutoDiscover.AutoDiscover+LoopStatus
loopStatus


MailClient.Mail
MailClient.Mail.MailAddress
autodiscoveryAddress


mscorlib
System.Collections.Generic.IEnumerable1[[MailClient.Accounts.AutoDiscover.Provider, MailClient, Version=6.0.20489.0, Culture=neutral, PublicKeyToken=null]]</type><br> <name>providers</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Action1[[MailClient.Accounts.AutoDiscover.AutoDiscoverProgress, MailClient, Version=6.0.20489.0, Culture=neutral, PublicKeyToken=null]]
progressCallback


MailClient
System.Threading.CancellationToken
token


MailClient
MailClient.Accounts.AutoDiscover.AutoDiscoverResult&
resultOut


System.Windows.Forms
System.Windows.Forms.Form
parentForm


mscorlib
System.String
username


mscorlib
System.String
password



148
2cc




MailClient.exe
100693939
MailClient
MailClient.UI.Forms.wizardInitial
Autodiscovery_Run


MailClient
System.Threading.CancellationToken
token



df
20f




MailClient.exe
100700257
MailClient
MailClient.UI.Forms.wizardInitial+<>c DisplayClass22
<startAutodiscover>b
21


mscorlib
System.Object
param0



f
49




mscorlib.dll
100669255
mscorlib
System.Threading.QueueUserWorkItemCallback
WaitCallback_Context


mscorlib
System.Object
state



e
2c




mscorlib.dll
100668817
mscorlib
System.Threading.ExecutionContext
Run


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state


mscorlib
System.Boolean
ignoreSyncCtx



6a
af




mscorlib.dll
100669253
mscorlib
System.Threading.QueueUserWorkItemCallback
System.Threading.IThreadPoolWorkItem.ExecuteWorkItem


23
59




mscorlib.dll
100669201
mscorlib
System.Threading.ThreadPoolWorkQueue
Dispatch


7b
146




mscorlib.dll
100669246
mscorlib
System.Threading._ThreadPoolWaitCallback
PerformWaitCallback


7
2c






MailClient.exe
C:\Program Files\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.20489.0
eM Client
eM Client
6.0.20489.0
False
False
False
False
False
Language Neutral


ntdll.dll
C:\WINDOWS\SYSTEM32\ntdll.dll
ntdll.dll
ntdll.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
NT Layer DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


kernel32.dll
C:\WINDOWS\system32\kernel32.dll
kernel32
kernel32
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)


KERNELBASE.dll
C:\WINDOWS\system32\KERNELBASE.dll
Kernelbase
Kernelbase
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)


SYSFER.DLL
C:\WINDOWS\System32\SYSFER.DLL
sysfer
sysfer.dll
12.1.2015.2015
Symantec CMC Firewall sysfer
Symantec CMC Firewall
12.1.2015.2015
False
False
False
False
False
English (United States)


mscoree.dll
C:\WINDOWS\system32\mscoree.dll
mscoree.dll
mscoree.dll
4.0.40305.0 (Main.040305-0000)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.40305.0
False
False
False
True
False
English (United States)


ADVAPI32.dll
C:\WINDOWS\system32\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Advanced Windows 32 Base API
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


msvcrt.dll
C:\WINDOWS\system32\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.7601.17744 (win7sp1_gdr.111215-1535)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.7601.17744
False
False
False
False
False
English (United States)


sechost.dll
C:\WINDOWS\SYSTEM32\sechost.dll
sechost.dll
sechost.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


RPCRT4.dll
C:\WINDOWS\system32\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Remote Procedure Call Runtime
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


mscoreei.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.0.30319.237 (RTMGDR.030319-2300)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.30319.237
False
False
False
True
False
English (United States)


SHLWAPI.dll
C:\WINDOWS\system32\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Shell Light-weight Utility Library
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


GDI32.dll
C:\WINDOWS\system32\GDI32.dll
gdi32
gdi32
6.1.7601.18275 (win7sp1_gdr.131002-1533)
GDI Client DLL
Microsoft® Windows® Operating System
6.1.7601.18275
False
False
False
False
False
English (United States)


USER32.dll
C:\WINDOWS\system32\USER32.dll
user32
user32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows USER API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
English (United States)


LPK.dll
C:\WINDOWS\system32\LPK.dll
LanguagePack
LanguagePack
6.1.7601.18177 (win7sp1_gdr.130605-1534)
Language Pack
Microsoft® Windows® Operating System
6.1.7601.18177
False
False
False
False
False
English (United States)


USP10.dll
C:\WINDOWS\system32\USP10.dll
Uniscribe
Uniscribe
1.0626.7601.18009 (win7sp1_gdr.121121-1431)
Uniscribe Unicode script processor
Microsoft® Uniscribe Unicode script processor
1.0626.7601.18009
False
False
False
False
False
English (United States)


IMM32.DLL
C:\WINDOWS\system32\IMM32.DLL
imm32
imm32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
English (United States)


MSCTF.dll
C:\WINDOWS\system32\MSCTF.dll
MSCTF
MSCTF.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
MSCTF Server DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


clr.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
clr.dll
clr.dll
4.0.30319.1022 (RTMGDR.030319-1000)
Microsoft .NET Runtime Common Language Runtime - WorkStation
Microsoft® .NET Framework
4.0.30319.1022
False
False
False
True
False
English (United States)


MSVCR100_CLR0400.dll
C:\WINDOWS\system32\MSVCR100_CLR0400.dll
msvcr100_clr0400.dll
msvcr100_clr0400.dll
10.00.30319.1
Microsoft® C Runtime Library
Microsoft® Visual Studio® 2010
10.00.30319.1
False
False
False
False
False
English (United States)


mscorlib.ni.dll
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\mscorlib\4e62d1d9b7dd2c2d14915abb73c22d50\mscorlib.ni.dll
mscorlib.dll
mscorlib.dll
4.0.30319.1022 (RTMGDR.030319-1000)
Microsoft Common Language Runtime Class Library
Microsoft® .NET Framework
4.0.30319.1022
False
False
False
True
False
English (United States)


ole32.dll
C:\WINDOWS\system32\ole32.dll
OLE32.DLL
OLE32.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft OLE for Windows
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


CRYPTBASE.dll
C:\WINDOWS\system32\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
6.1.7600.16385 (win7_rtm.090713-1255)
Base cryptographic API DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


uxtheme.dll
C:\WINDOWS\system32\uxtheme.dll
UxTheme.dll
UxTheme.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft UxTheme Library
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


nlssorting.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\nlssorting.dll
nlssorting.dll
nlssorting.dll
4.0.30319.1022 (RTMGDR.030319-1000)
Microsoft Collation Support
Microsoft® .NET Framework
4.0.30319.1022
False
False
False
True
False
English (United States)


System.ni.dll
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\System\4c906eb82e6f56aea01b2a7291fab7ea\System.ni.dll
System.dll
System.dll
4.0.30319.1001 built by: RTMGDR
.NET Framework
Microsoft® .NET Framework
4.0.30319.1001
False
False
False
True
False
English (United States)


CRYPTSP.dll
C:\WINDOWS\system32\CRYPTSP.dll
cryptsp.dll
cryptsp.dll
6.1.7600.16385 (win7_rtm.090713-1255)
Cryptographic Service Provider API
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


rsaenh.dll

Hi, when exactly does this error occur? While you’re loading the initial setup of the application or are you trying to access the accounts from the Toolbar while running the setup application?

Thank you,
Paul.

Hi Paul, this occur in the initial setup of the application and accesing via Tools -> Accounts -> Set up an account too. This is the error. Thanks Paul

Hi again,
as I see you didn’t actually had the chance to setup any account yet, can you please try to go to your local folder > App Data > Roaming and delete the eM client directory, you have to close the application for this.
When you reload the application it should create a new directory and hopefully the crash won’t occur.

Hope this helps, let me know if you’re still having issues with this,
Thank you,
Paul.

Hi Paul,

I have deleted the folder you said, but appear the same error again.

Thanks Paul

Hi again, can you please copy the whole content of the error log and send it to us, please post it here.

Also it seems like you should be able to setup the account manually, however I understand it’s not the best solution at the moment.
But if you want to give the application a go while we’ll be looking into this, switch to the mail tab below the automatic setup and select other and proceed with the steps.

Thank you, sorry for the inconvenience,
Paul.

Hi Paul,
When I trying to configure a Exchange Account appears the same Error. This is the Content of the error:

eM Client (6.0.20489.0)
Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.1022
The following error has occurred:
System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
   at System.Collections.ArrayList.get_Item(Int32 index)
   at System.DirectoryServices.ResultPropertyValueCollection.get_Item(Int32 index)
   at MailClient.Accounts.AutoDiscover.XmlProviderAutodiscover.d__22.MoveNext()
at MailClient.Accounts.AutoDiscover.XmlProviderAutodiscover.TryCreateAccount(MailAddress email, AutoDiscoverResult result, Action1 progress, CancellationToken token)<br> at MailClient.Accounts.AutoDiscover.AutoDiscover.PerformAutodiscoveryLoopOnly(LoopStatus loopStatus, MailAddress autodiscoveryAddress, IEnumerable1 providers, Action1 progressCallback, CancellationToken token, AutoDiscoverResult&amp; resultOut, Form parentForm, String username, String password)<br> at MailClient.UI.Forms.wizardInitial.Autodiscovery_Run(CancellationToken token)<br> at MailClient.UI.Forms.wizardInitial.&lt;&gt;c__DisplayClass22.<startautodiscover>b__21(Object param0)<br> at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(Object state)<br> at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)<br> at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()<br> at System.Threading.ThreadPoolWorkQueue.Dispatch()<br> at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()<br><br><br><report xmlns="&lt;a href=" http:>" rel="nofollow"&gt;http://emclient.com/ns/report"&gt;;<br> <product><br> <name>eM Client</name><br> <version>6.0.20489.0</version><br> </product><br> <silent>false</silent><br> <environment><br> <osversion>Microsoft Windows NT 6.1.7601 Service Pack 1</osversion><br> <frameworkversion>4.0.30319.1022</frameworkversion><br> </environment><br> <exception><br> <type>System.ArgumentOutOfRangeException</type><br> <message>Index was out of range. Must be non-negative and less than the size of the collection.<br>Parameter name: index</message><br> <source>mscorlib</source><br> <stack><br> <frame> <br> <method><br> <modulename>mscorlib.dll</modulename><br> <metadatatoken>100670948</metadatatoken><br> <assembly>mscorlib</assembly><br> <type>System.Collections.ArrayList</type><br> <name>get_Item</name><br> <parameters><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Int32</type><br> <name>index</name><br> </parameter><br> </parameters><br> </method><br> <offset>0</offset><br> <nativeoffset>8f0220</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>System.DirectoryServices.dll</modulename><br> <metadatatoken>100663692</metadatatoken><br> <assembly>System.DirectoryServices</assembly><br> <type>System.DirectoryServices.ResultPropertyValueCollection</type><br> <name>get_Item</name><br> <parameters><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Int32</type><br> <name>index</name><br> </parameter><br> </parameters><br> </method><br> <offset>0</offset><br> <nativeoffset>4e</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>MailClient.exe</modulename><br> <metadatatoken>100697022</metadatatoken><br> <assembly>MailClient</assembly><br> <type>MailClient.Accounts.AutoDiscover.XmlProviderAutodiscover+&lt;GetScpUris&gt;d__22</type><br> <name>MoveNext</name><br> <parameters></parameters><br> </method><br> <offset>3e8</offset><br> <nativeoffset>6f2</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>MailClient.exe</modulename><br> <metadatatoken>100663681</metadatatoken><br> <assembly>MailClient</assembly><br> <type>MailClient.Accounts.AutoDiscover.XmlProviderAutodiscover</type><br> <name>TryCreateAccount</name><br> <parameters><br> <parameter><br> <assembly>MailClient.Mail</assembly><br> <type>MailClient.Mail.MailAddress</type><br> <name>email</name><br> </parameter><br> <parameter><br> <assembly>MailClient</assembly><br> <type>MailClient.Accounts.AutoDiscover.AutoDiscoverResult</type><br> <name>result</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Action1[[MailClient.Accounts.AutoDiscover.AutoDiscoverProgress, MailClient, Version=6.0.20489.0, Culture=neutral, PublicKeyToken=null]]
progress


MailClient
System.Threading.CancellationToken
token



61
102




MailClient.exe
100663642
MailClient
MailClient.Accounts.AutoDiscover.AutoDiscover
PerformAutodiscoveryLoopOnly


MailClient
MailClient.Accounts.AutoDiscover.AutoDiscover+LoopStatus
loopStatus


MailClient.Mail
MailClient.Mail.MailAddress
autodiscoveryAddress


mscorlib
System.Collections.Generic.IEnumerable1[[MailClient.Accounts.AutoDiscover.Provider, MailClient, Version=6.0.20489.0, Culture=neutral, PublicKeyToken=null]]</type><br> <name>providers</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.Action1[[MailClient.Accounts.AutoDiscover.AutoDiscoverProgress, MailClient, Version=6.0.20489.0, Culture=neutral, PublicKeyToken=null]]
progressCallback


MailClient
System.Threading.CancellationToken
token


MailClient
MailClient.Accounts.AutoDiscover.AutoDiscoverResult&
resultOut


System.Windows.Forms
System.Windows.Forms.Form
parentForm


mscorlib
System.String
username


mscorlib
System.String
password



148
2cc




MailClient.exe
100693939
MailClient
MailClient.UI.Forms.wizardInitial
Autodiscovery_Run


MailClient
System.Threading.CancellationToken
token



df
20f




MailClient.exe
100700257
MailClient
MailClient.UI.Forms.wizardInitial+<>c DisplayClass22
<startAutodiscover>b
21


mscorlib
System.Object
param0



f
49




mscorlib.dll
100669255
mscorlib
System.Threading.QueueUserWorkItemCallback
WaitCallback_Context


mscorlib
System.Object
state



e
2c




mscorlib.dll
100668817
mscorlib
System.Threading.ExecutionContext
Run


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state


mscorlib
System.Boolean
ignoreSyncCtx



6a
af




mscorlib.dll
100669253
mscorlib
System.Threading.QueueUserWorkItemCallback
System.Threading.IThreadPoolWorkItem.ExecuteWorkItem


23
59




mscorlib.dll
100669201
mscorlib
System.Threading.ThreadPoolWorkQueue
Dispatch


7b
146




mscorlib.dll
100669246
mscorlib
System.Threading._ThreadPoolWaitCallback
PerformWaitCallback


7
2c






MailClient.exe
C:\Program Files\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.20489.0
eM Client
eM Client
6.0.20489.0
False
False
False
False
False
Language Neutral


ntdll.dll
C:\WINDOWS\SYSTEM32\ntdll.dll
ntdll.dll
ntdll.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
NT Layer DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


kernel32.dll
C:\WINDOWS\system32\kernel32.dll
kernel32
kernel32
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)


KERNELBASE.dll
C:\WINDOWS\system32\KERNELBASE.dll
Kernelbase
Kernelbase
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)


SYSFER.DLL
C:\WINDOWS\System32\SYSFER.DLL
sysfer
sysfer.dll
12.1.2015.2015
Symantec CMC Firewall sysfer
Symantec CMC Firewall
12.1.2015.2015
False
False
False
False
False
English (United States)


mscoree.dll
C:\WINDOWS\system32\mscoree.dll
mscoree.dll
mscoree.dll
4.0.40305.0 (Main.040305-0000)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.40305.0
False
False
False
True
False
English (United States)


ADVAPI32.dll
C:\WINDOWS\system32\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Advanced Windows 32 Base API
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


msvcrt.dll
C:\WINDOWS\system32\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.7601.17744 (win7sp1_gdr.111215-1535)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.7601.17744
False
False
False
False
False
English (United States)


sechost.dll
C:\WINDOWS\SYSTEM32\sechost.dll
sechost.dll
sechost.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


RPCRT4.dll
C:\WINDOWS\system32\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Remote Procedure Call Runtime
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


mscoreei.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.0.30319.237 (RTMGDR.030319-2300)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.30319.237
False
False
False
True
False
English (United States)


SHLWAPI.dll
C:\WINDOWS\system32\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Shell Light-weight Utility Library
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


GDI32.dll
C:\WINDOWS\system32\GDI32.dll
gdi32
gdi32
6.1.7601.18275 (win7sp1_gdr.131002-1533)
GDI Client DLL
Microsoft® Windows® Operating System
6.1.7601.18275
False
False
False
False
False
English (United States)


USER32.dll
C:\WINDOWS\system32\USER32.dll
user32
user32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows USER API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
English (United States)


LPK.dll
C:\WINDOWS\system32\LPK.dll
LanguagePack
LanguagePack
6.1.7601.18177 (win7sp1_gdr.130605-1534)
Language Pack
Microsoft® Windows® Operating System
6.1.7601.18177
False
False
False
False
False
English (United States)


USP10.dll
C:\WINDOWS\system32\USP10.dll
Uniscribe
Uniscribe
1.0626.7601.18009 (win7sp1_gdr.121121-1431)
Uniscribe Unicode script processor
Microsoft® Uniscribe Unicode script processor
1.0626.7601.18009
False
False
False
False
False
English (United States)


IMM32.DLL
C:\WINDOWS\system32\IMM32.DLL
imm32
imm32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
English (United States)


MSCTF.dll
C:\WINDOWS\system32\MSCTF.dll
MSCTF
MSCTF.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
MSCTF Server DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


clr.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
clr.dll
clr.dll
4.0.30319.1022 (RTMGDR.030319-1000)
Microsoft .NET Runtime Common Language Runtime - WorkStation
Microsoft® .NET Framework
4.0.30319.1022
False
False
False
True
False
English (United States)


MSVCR100_CLR0400.dll
C:\WINDOWS\system32\MSVCR100_CLR0400.dll
msvcr100_clr0400.dll
msvcr100_clr0400.dll
10.00.30319.1
Microsoft® C Runtime Library
Microsoft® Visual Studio® 2010
10.00.30319.1
False
False
False
False
False
English (United States)


mscorlib.ni.dll
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\mscorlib\4e62d1d9b7dd2c2d14915abb73c22d50\mscorlib.ni.dll
mscorlib.dll
mscorlib.dll
4.0.30319.1022 (RTMGDR.030319-1000)
Microsoft Common Language Runtime Class Library
Microsoft® .NET Framework
4.0.30319.1022
False
False
False
True
False
English (United States)


ole32.dll
C:\WINDOWS\system32\ole32.dll
OLE32.DLL
OLE32.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft OLE for Windows
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


CRYPTBASE.dll
C:\WINDOWS\system32\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
6.1.7600.16385 (win7_rtm.090713-1255)
Base cryptographic API DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


uxtheme.dll
C:\WINDOWS\system32\uxtheme.dll
UxTheme.dll
UxTheme.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft UxTheme Library
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


nlssorting.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\nlssorting.dll
nlssorting.dll
nlssorting.dll
4.0.30319.1022 (RTMGDR.030319-1000)
Microsoft Collation Support
Microsoft® .NET Framework
4.0.30319.1022
False
False
False
True
False
English (United States)


System.ni.dll
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\System\4c906eb82e6f56aea01b2a7291fab7ea\System.ni.dll
System.dll
System.dll
4.0.30319.1001 built by: RTMGDR
.NET Framework
Microsoft® .NET Framework
4.0.30319.1001
False
False
False
True
False
English (United States)


CRYPTSP.dll
C:\WINDOWS\system32\CRYPTSP.dll
cryptsp.dll
cryptsp.dll
6.1.7600.16385 (win7_rtm.090713-1255)
Cryptographic Service Provider API
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False

Hi, can you please download and install this update, it should contain a fix for the issue http://www.emclient.com/dist/v6.0.20522/setup.msi , let me know if it helped.

Thank you and I hope it didn’t cause too much trouble,
Paul.

Hi Paul, It works very Good :smiley: Thanks

Great!, Glad that it works, let me know if you come across any other issues or questions, we’ll be happy to help.

Thank you,
Paul.