Couldn;t add attachment error message


I have just installed eM Client 7.2.35595.0 .

I sent an email and upon clicking send I have a “Couldn;t add attachment” error message pop up. The bod of the message is:

File :C:/Users//AppData/Local/Temp/eM Client
temporary files/y0b0x2gj/2.wmf" couldn’t be added as attachment due to the following error: Could not find file 'C:\Users<username>\AppData\Local\Temp\eM Client temporary files\y0b0x2gj\2.wmf’

Can you please advise how I can resolve this issue. I have test sent an attachment to another email and the attachment did go through but the error message did pop up still.

Thanks in advance


Did you change the temp directory location in your Windows settings?

No I didn’t, I left it as is when I installed the program

I meant, did you change the Windows setting before installing eM Client. If the location was changed from the default then eM Client may have an issue with it.

To find your temp folder, open a command prompt and type  ECHO %** Temp ****%**. If that location is the same as the one in the eM Client error, then it has not been changed.

I ran the cmd prompt and the location of the temporary files as you advised. The locations are the same. The Windows settings have never been changed.