Emailed pro support (I paid for the license) - and the SLA is 8 hours during the week… what a joke *sigh*
Hello Thai Son,
I just reviewed your ticket and I see that you created a support ticket on Saturday. Our support specialist Anthony replied to you on Monday 12.45 PM CET. This was within our guaranteed reply time (24 hours during the work-week). However, later on, I see that your post remained unanswered so please accept our apology and I’ll urge the reply.
Russel
Hi Russel,
Yes I am aware of the weekend, so I’m not complaining on that. My ticket was responded on Monday, and no further respond until just about now, that was why I was disappointed. There is a very clear bug in the way emClient is grouping conversations.
The last response is for me to stand by for investigation.
Is there a way to get a faster support ? I would like to buy more licenses for my company, but disabling conversation mode is not a choice for now.
Hi Thai Son,
Send me please an email to: [email protected] since I’d like to ask you for further details regarding the issue.
Thank you
Russel
i am having this Version: 9.2.2230 (82bdd89)
macOS Sonoma 14.4
different email threads with SAME subject GETTING MIXED UP
its not good
this is old issue and many people reporting
There seems to be a significant issue with email threading, leading to confusion and unintended replies. The problem arises when emails with similar subjects and replies, but different recipients, get grouped together incorrectly. For instance, emails with the subject “follow” and replies labeled “RE: follow” are different clients. Despite appearing in the same thread, the emails have different recipients and content.