I have two email accounts set up, both using IMAP, but from different hosts. Both synchronise correctly on start-up, but one of the accounts continually shows the “spinning circle” when the subsequent timed synchronisation is attempted.
The log only shows the first synch and no activity on that account after that.
Any help much appreciated.
Angus Brown
Hello Angus, what version of eM Client are you currently using on your computer, can you please check the exact release number in Help > About? What mail service are you using with the client? How long have you been using eM Client, note that initial synchronisation may take a bit longer than a standard sync process as the application needs to collect all your email data from the server in order to display the headers and content for you in eM Client.
Regards,
Hello Paul,
Thank you very much for your reply. To answer your questions:
The version is 6.0.22344.0
The mail service is from a UK company called Plusnet, which I have been using for many years.
My email client up to now has been Thunderbird, which has, and is, able to get and send email using that service. emClient can do the same, (!) but seems to fail to communicate with Plusnet after the first synch.
I have had emClient installed for a few months now and this problem has always been there - I have just been waiting for new releases and trying those, in the hope that the “bug” (if it is one) has been fixed.
I understand that the first time emClient contacts a new service that it may take some time to download headers etc., but I have had this account set up for several months now and emClient has retrieved my 1816 emails…!
I enabled logging in the “Advanced” part of set up and can send you the file(s) if required.
Regards
Angus
Great, are you also using any security software on your computer, such as firewall, proxy or any other security software with email protection features? Try to temporarily disable your security software and check if the issue persists. Some antivirus or firewall apps can occasionally block the connection between the client and the server.
Also please make a screenshot of your account settings from Tools > Accounts > Your problematic account > IMAP and SMTP and submit it to us here on the forum for more information.
Regards,
Hi Paul,
I’m pretty sure you have found the problem - although I’m not sure what to do about it!
I use AVG free AV software, with email protection enabled. If I disable the email scanning part of this before I run eM Client, then it all works as it should. If I enable email scanning whilst eM Client is running, it still works.
However, if eM Client is started with the AVG email scanning enabled - and shows the original problem - I can then disable the AVG email scanning, do a “Repair” on the problem account in eM Client - and it all starts to work again.
The other email account, which hasn’t shown any problems, uses SSL/TLS and therefore AVG cannot scan those emails - my Plusnet service does not offer encrypted emails and so emails will be scanned.
Weird!
Angus
I’m afraid this is an AVG issue, as it seems it blocks the secure connection if it can’t check the outgoing/incoming data. Make sure to setup an exception for eM Client in order to resolve this issue with AVG.
Regards,
Hi Paul,
Thanks for all your help. Having “Googled” around email scanning I’ve decided there is no real need to scan emails as they arrive - the scanner should take care of any attachments as they are accessed/saved. I have uninstalled AVG at the moment and swapped to Panda - so far all is working fine.
Thanks again
Angus
Glad it works, make sure to let us know if you come across this or any other issues or questions about the application, we’ll be happy to help.
Regards,