My company uses Google Chat for instant messaging. So the chat feature in eM-Client is a big deal for us. Unfortunately, we’re having problems with it. First off, when I go into chat, right click and select Add Contact - I add it using the proper service selected and correct email - and it never appears in the list (yes they are online). Not only that, but we have not been able to figure out how to start a conversation with them! If they message us, it brings up the chat window - great - but when it gets closed - still the contact doesn’t appear in the list.
I have tried adding contacts, from chat, and from the contacts module in the navbar docked left. When creating a contact it has a property for IM handle and that is correct, but again, it never appears. While I am suspecting that Google has 2 contact data stores, it also provides seamless integration so the user never really knows it. You click Add New Conversation, put the email addr in, and bang it’s done. eM-Client, so far, it is stumping (and frustrating) us. This should be a fairly straight-forward feature, and if it too is keeping separate contacts - WHY? WHY not make them GLOBAL - and if you don’t want to do that internally, at least make it appear to us users as if it is. Because there is absolutely NO need nor ANY benefit to having me fumbling around half the afternoon trying to add a contact to chat!
I hope someone on the inside is listening… And I hope I have been mistaken and missing something obvious!