CONTACTS DISAPPEARED from the contacts section but somehow still present

Frequently Asked Questions
1
  • All my contacts have disappeared from the contacts section on the bottom left: it says that there are no elements in that folder, but in fact there is no way to select another folder. 
  • All the contacts were there until yesterday evening after I disinstalled and reinstalled the program, all the accounts and imported my contacts (almost 1,000!).
  • The “strange” thing is that if I click on “menu>tools>contacts” I can see in a small window the contacts (in an uncomfortable non-alphabetical order) under a folder (the only one) called “all contacts”, but these is no way to display these contacts in the contacts section on the bottom left.
  • Can anyone give any suggestion to solve this?
  • I feel sorry because I like very much EM CLIENT (I only find that the menu bar could be richerly implemented), but this problem with contacts is  downgrading the quality of the program.
2

For those who have the same problem, I managed to find a solution:

Go to tools > settings > general, and then check the “show local folders” option. 

All contacts have appeared again in the contacts section on the bottom left.

3

Hello Stefania,
what mail account do you have set up? Is it Gmail/Microsoft/other?
Can you screenshot what the main Contacts section looks like? I am a bit confused from your description.
Are there any error/synchronization error messages in Menu>Tools>Operations window?

Regards,
Olivia

4

Thank you Olivia for your message. In fact I found a solution on my own as above!

Have a good day

5

Hello Stefania,
great, I should have sent my reply around the same time as you shared your solution :slight_smile:
Thank you for sharing it with the community.

Regards,
Olivia

6

I hope this solution will be of help for others with the same problem.

Regards
Stefania