Client crashing after upgrade to 6.0.20563.0

catalana · June 26, 2014, 2:13pm

I just upgraded to version 6.0.20563.0 to fix an issue with Snoozing sending out invite updates. That issue was fixed, but now my client is crashing randomly. It’s happened 3 times in the last 2 hours.

Here’s the error I’m receiving. I’ve copied and pasted the entire stack trace from the error window.

eM Client (6.0.20563.0)Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.18444
The following error has occurred:
System.NullReferenceException: Object reference not set to an instance of an object.
at System.Threading.CancellationToken.Register(Action callback, Boolean useSynchronizationContext)
at MailClient.Protocols.Exchange.ExchangeHttpWebRequest…ctor(Uri uri, CancellationToken cancellationToken)
at MailClient.Protocols.Exchange.ExchangeHttpWebRequestFactory.Microsoft.Exchange.WebServices.Data.IEwsHttpWebRequestFactory.CreateRequest(Uri uri)
at Microsoft.Exchange.WebServices.Data.ExchangeServiceBase.PrepareHttpWebRequestForUrl(Uri url, Boolean acceptGzipEncoding, Boolean allowAutoRedirect)
at Microsoft.Exchange.WebServices.Data.ExchangeService.PrepareHttpWebRequest(String methodName)
at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.BuildEwsHttpWebRequest()
at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ValidateAndEmitRequest(IEwsHttpWebRequest& request)
at Microsoft.Exchange.WebServices.Data.HangingServiceRequestBase.InternalExecute()
at Microsoft.Exchange.WebServices.Data.StreamingSubscriptionConnection.Open()
at MailClient.Protocols.Exchange.ExchangeInboxWatcher.subscriptionConnection_OnDisconnect(Object sender, SubscriptionErrorEventArgs args)
at Microsoft.Exchange.WebServices.Data.StreamingSubscriptionConnection.InternalOnDisconnect(Exception ex)
at Microsoft.Exchange.WebServices.Data.StreamingSubscriptionConnection.OnRequestDisconnect(Object sender, HangingRequestDisconnectEventArgs args)
at Microsoft.Exchange.WebServices.Data.HangingServiceRequestBase.InternalOnDisconnect(HangingRequestDisconnectReason reason, Exception exception)
at Microsoft.Exchange.WebServices.Data.GetStreamingEventsResponse.ReadElementsFromXml(EwsServiceXmlReader reader)
at Microsoft.Exchange.WebServices.Data.ServiceResponse.LoadFromXml(EwsServiceXmlReader reader, String xmlElementName)
at Microsoft.Exchange.WebServices.Data.GetStreamingEventsRequest.ParseResponse(EwsServiceXmlReader reader)
at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ReadResponse(EwsServiceXmlReader ewsXmlReader)
at Microsoft.Exchange.WebServices.Data.HangingServiceRequestBase.ParseResponses(Object state)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

" rel=“nofollow”>http://emclient.com/ns/report">;

eM Client
6.0.20563.0

false

Microsoft Windows NT 6.1.7601 Service Pack 1
4.0.30319.18444

System.NullReferenceException
Object reference not set to an instance of an object.
MailClient

MailClient.exe
100689638
MailClient
System.Threading.CancellationToken
Register

LinqBridge
System.Action
callback

mscorlib
System.Boolean
useSynchronizationContext

0
17

MailClient.exe
100667585
MailClient
MailClient.Protocols.Exchange.ExchangeHttpWebRequest
.ctor

System
System.Uri
uri

MailClient
System.Threading.CancellationToken
cancellationToken

8
6e

MailClient.exe
100667594
MailClient
MailClient.Protocols.Exchange.ExchangeHttpWebRequestFactory
Microsoft.Exchange.WebServices.Data.IEwsHttpWebRequestFactory.CreateRequest

System
System.Uri
uri

0
30

Microsoft.Exchange.WebServices.dll
100663447
Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.ExchangeServiceBase
PrepareHttpWebRequestForUrl

System
System.Uri
url

mscorlib
System.Boolean
acceptGzipEncoding

mscorlib
System.Boolean
allowAutoRedirect

1a
83

Microsoft.Exchange.WebServices.dll
100664629
Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.ExchangeService
PrepareHttpWebRequest

mscorlib
System.String
methodName

30
79

Microsoft.Exchange.WebServices.dll
100669114
Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.ServiceRequestBase
BuildEwsHttpWebRequest

0
36

Microsoft.Exchange.WebServices.dll
100669113
Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.ServiceRequestBase
ValidateAndEmitRequest

Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.IEwsHttpWebRequest&
request

6
31

Microsoft.Exchange.WebServices.dll
100669244
Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.HangingServiceRequestBase
InternalExecute

d
30

Microsoft.Exchange.WebServices.dll
100670404
Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.StreamingSubscriptionConnection
Open

86
173

MailClient.exe
100667834
MailClient
MailClient.Protocols.Exchange.ExchangeInboxWatcher
subscriptionConnection_OnDisconnect

mscorlib
System.Object
sender

Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.SubscriptionErrorEventArgs
args

8
1b

Microsoft.Exchange.WebServices.dll
100670407
Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.StreamingSubscriptionConnection
InternalOnDisconnect

mscorlib
System.Exception
ex

16
34

Microsoft.Exchange.WebServices.dll
100670405
Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.StreamingSubscriptionConnection
OnRequestDisconnect

mscorlib
System.Object
sender

Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.HangingRequestDisconnectEventArgs
args

0
b

Microsoft.Exchange.WebServices.dll
100669251
Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.HangingServiceRequestBase
InternalOnDisconnect

Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.HangingRequestDisconnectReason
reason

mscorlib
System.Exception
exception

1d
3b

Microsoft.Exchange.WebServices.dll
100669289
Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.GetStreamingEventsResponse
ReadElementsFromXml

Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.EwsServiceXmlReader
reader

5e
bb

Microsoft.Exchange.WebServices.dll
100664220
Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.ServiceResponse
LoadFromXml

Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.EwsServiceXmlReader
reader

mscorlib
System.String
xmlElementName

91
e2

Microsoft.Exchange.WebServices.dll
100669285
Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.GetStreamingEventsRequest
ParseResponse

Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.EwsServiceXmlReader
reader

13
47

Microsoft.Exchange.WebServices.dll
100669106
Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.ServiceRequestBase
ReadResponse

Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.EwsServiceXmlReader
ewsXmlReader

33
70

Microsoft.Exchange.WebServices.dll
100669245
Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.HangingServiceRequestBase
ParseResponses

mscorlib
System.Object
state

95
177

mscorlib.dll
100669412
mscorlib
System.Threading.QueueUserWorkItemCallback
WaitCallback_Context

mscorlib
System.Object
state

e
3d

mscorlib.dll
100668967
mscorlib
System.Threading.ExecutionContext
RunInternal

mscorlib
System.Threading.ExecutionContext
executionContext

mscorlib
System.Threading.ContextCallback
callback

mscorlib
System.Object
state

mscorlib
System.Boolean
preserveSyncCtx

70
a6

mscorlib.dll
100668966
mscorlib
System.Threading.ExecutionContext
Run

mscorlib
System.Threading.ExecutionContext
executionContext

mscorlib
System.Threading.ContextCallback
callback

mscorlib
System.Object
state

mscorlib
System.Boolean
preserveSyncCtx

0
15

mscorlib.dll
100669409
mscorlib
System.Threading.QueueUserWorkItemCallback
System.Threading.IThreadPoolWorkItem.ExecuteWorkItem

23
5f

mscorlib.dll
100669361
mscorlib
System.Threading.ThreadPoolWorkQueue
Dispatch

9c
148

mscorlib.dll
100669404
mscorlib
System.Threading._ThreadPoolWaitCallback
PerformWaitCallback

0
4

MailClient.exe
C:\Program Files (x86)\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.20563.0
eM Client
eM Client
6.0.20563.0
False
False
False
False
False
Language Neutral

ntdll.dll
C:\windows\SysWOW64\ntdll.dll
ntdll.dll
ntdll.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
NT Layer DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)

MSCOREE.DLL
C:\windows\SYSTEM32\MSCOREE.DLL
mscoree.dll
mscoree.dll
4.0.40305.0 (Main.040305-0000)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.40305.0
False
False
False
True
False
English (United States)

KERNEL32.dll
C:\windows\syswow64\KERNEL32.dll
kernel32
kernel32
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)

KERNELBASE.dll
C:\windows\syswow64\KERNELBASE.dll
Kernelbase
Kernelbase
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)

ADVAPI32.dll
C:\windows\syswow64\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Advanced Windows 32 Base API
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)

msvcrt.dll
C:\windows\syswow64\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.7601.17744 (win7sp1_gdr.111215-1535)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.7601.17744
False
False
False
False
False
English (United States)

sechost.dll
C:\windows\SysWOW64\sechost.dll
sechost.dll
sechost.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)

RPCRT4.dll
C:\windows\syswow64\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Remote Procedure Call Runtime
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)

SspiCli.dll
C:\windows\syswow64\SspiCli.dll
security.dll
security.dll
6.1.7601.18443 (win7sp1_gdr.140411-1533)
Security Support Provider Interface
Microsoft® Windows® Operating System
6.1.7601.18443
False
False
False
False
False
English (United States)

CRYPTBASE.dll
C:\windows\syswow64\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
6.1.7600.16385 (win7_rtm.090713-1255)
Base cryptographic API DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)

mscoreei.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.0.30319.18408 built by: FX451RTMGREL
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.30319.18408
False
False
False
True
False
English (United States)

SHLWAPI.dll
C:\windows\syswow64\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Shell Light-weight Utility Library
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)

GDI32.dll
C:\windows\syswow64\GDI32.dll
gdi32
gdi32
6.1.7601.18275 (win7sp1_gdr.131002-1533)
GDI Client DLL
Microsoft® Windows® Operating System
6.1.7601.18275
False
False
False
False
False
English (United States)

USER32.dll
C:\windows\syswow64\USER32.dll
user32
user32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows USER API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
English (United States)

LPK.dll
C:\windows\syswow64\LPK.dll
LanguagePack
LanguagePack
6.1.7601.18177 (win7sp1_gdr.130605-1534)
Language Pack
Microsoft® Windows® Operating System
6.1.7601.18177
False
False
False
False
False
English (United States)

USP10.dll
C:\windows\syswow64\USP10.dll
Uniscribe
Uniscribe
1.0626.7601.18454 (win7sp1_gdr.140424-1533)
Uniscribe Unicode script processor
Microsoft® Uniscribe Unicode script processor
1.0626.7601.18454
False
False
False
False
False
English (United States)

IMM32.DLL
C:\windows\system32\IMM32.DLL
imm32
imm32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
English (United States)

MSCTF.dll
C:\windows\syswow64\MSCTF.dll
MSCTF
MSCTF.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
MSCTF Server DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)

clr.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
clr.dll
clr.dll
4.0.30319.18444 built by: FX451RTMGDR
Microsoft .NET Runtime Common Language Runtime - WorkStation
Microsoft® .NET Framework
4.0.30319.18444
False
False
False
True
False
English (United States)

MSVCR110_CLR0400.dll
C:\windows\system32\MSVCR110_CLR0400.dll
msvcr110_clr0400.dll
msvcr110_clr0400.dll
11.00.50938.18408 built by: FX451RTMGREL
Microsoft® C Runtime Library
Microsoft® Visual Studio® 11 Beta
11.00.50938.18408
False
False
False
False
False
Engl

Paul_Technical_Suppo · June 26, 2014, 2:22pm

Hi again, sorry about this, I’ve reported the issue to the developers and they’ll be working on a fix for the issue, I’ll keep you posted, would you rather use the version before in the meantime?

Thank you for understanding,
Paul.

catalana · June 26, 2014, 3:23pm

No, I’m ok with waiting, it’s just a little annoying. Thanks for looking into this!

Paul_Technical_Suppo · June 26, 2014, 4:31pm

Hi again, we’ve released a new version that should fix the crash (Although, I most point out this version has not been properly tested yet, so other issues may arise), http://www.emclient.com/dist/v6.0.20567/setup.msi , you can install this update to resolve the issue, let me know if you come across any other issues or even if it helped.

Thank you,
Paul.

catalana · June 26, 2014, 6:15pm

That seems to have solved the issue, no crashes in the last 2 hours.

Thanks!

Paul_Technical_Suppo · June 27, 2014, 7:49am

Great! Glad to hear that, let us know if you have any other questions or issues, we’ll be happy to help.

Thank you,
Paul.