Chat window

One comment would be to try and figure out a way to see when the other person is typing back to you.  Would be nice to know they are engaged in your current chat.  Some status or icon letting you know they are typing back.

Hi,

Our chat window already provides that functionality, it will show if the other user is typing or not. It is possible that something is blocking that information from being transmitted. Please check your settings or advise the other party to check theirs for anything (including a firewall or an antivirus) that might be causing problems with communication.

Dave