Can't send email using SMTP

Mail
1

Hi,

I cant send email using emClient using SMTP of my mail provider. I’ve no issue with the same SMTP server using other email client software. As I prefer to use emClient for it’s better text editor compared to other email client, I would like to make it works. Hence please help advise based on the SMTP log that I collected below:

1:56:30 PM MySMTPServer [SMTP]  MailExceptions.SocketException: Connect failed with reason: 1:56:30 PM     “Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time or established connection failed because connected host has failed to respond.”
1:56:30 PM    at MailClient.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
1:56:30 PM    at MailClient.Smtp.SmtpSendCommand.Execute(WorkerStatus status)
1:56:30 PM    at MailClient.Commands.Command.Process(WorkerStatus status)

Thanks and regards,
Rudy

2

Try switching the SMTP port from 25 TO 26. Some providers block port 25 when you are using software that is not theirs.

3

Hi Rudy, what version of eM Client are you currently using on your computer, can you please check for the exact version number in Help > About? What mail service are you using with eM Client?

Can you please navigate to Tools > Accounts > Your problematic account > SMTP and make a screenshot of your SMTP settings? Please submit the screenshot to us here on the community support.

Thank you,
Paul