I’m finding that any e-mail I try to send which contains a url is being rejected. I don’t know whether this is being done by emClient (v 7.2.37659.0) or by my internet provider (btinternet), but it doesn’t seem to be caused by the recipient, as all recipients are affected. Further, I can send the same e-mail without a problem through webmail (also provided by bt). Is there a way in emClient to fix this?
I’m finding that any e-mail I try to send which contains a url is being rejected.
From that sending error, it sounds like its being rejected by your BT Internet SMTP Server due to “something in the header, subject or body of the email” is being detected as suspicious.
So you would need to contact your SMTP Server technical support and let them know you are having that issue. If they need to see an example email to check it out, “Right click in the body of the email” and click “SaveAs” and save the .eml file. Then contact them via their website and attach the .eml file. https://www.bt.com/help/contact-bt/technical-support/email Or you could contact them via their Community Forum. https://community.bt.com/
I did find another BT Internet customer had this same type of issue on their Community Forum, where a moderator their advised the user to “turn off their broadband internet connection for 15-20 mins”, but the user didn’t reply if that made any difference. So maybe try that and reply back to this BT Internet thread if it doesn’t. Error when trying to send an email with a link in - BT Community
Lastly also i notice that you are still using eM Client V7.2.37659. Have you also thought about upgrading as there is alot of improvements and updates etc in the later versions of eM Client. If you don’t want to upgrade, then there is also a later V7.2.50008 you can download with fixes etc in it you can update to via the release history page https://www.emclient.com/release-history.
Note:- If you do upgrade to the later V7, first make a backup in eM Client first via “Menu / File / Backup” in case you need to restore for any reason, and also close eM Client before installing the update.
It looks like the problem is probably with your SMTP settings or your ISP, since you can send the same email through webmail. Some ISPs block emails with URLs sent through external clients to prevent spam. In eM Client, make sure your outgoing server (SMTP) settings are correct for BT, the right port and encryption (usually port 465 with SSL or 587 with STARTTLS), and that authentication is enabled. Switching between SSL/TLS and STARTTLS can also help.
Thanks for both responses.
BT’s technical support website just has a robot which ignores the stated problem and starts asking questions from scratch, and
finally refers me to BT help pages, which don’t address the problem. BT Community website answered a similar question by referring the questioner to [email protected], so I followed suit and await their response.
I believe I have the recommended SMTP settings.
I haven’t changed any of them for a very long time.
Security policy: Force usage of SSL/TLS.
Port: 587.
Server requires authentication: ticked.
There’s no mention of STARTTLS in my version.
Maybe the port should be 465. I’ll try this when the next occasion arises.
lunes 01 diciembre 2025 :: 2202hrs (UTC +0100)
One of our colleagues in the UK had a similar problem that was resolved by speaking
with BT/EE technical support at +44 (0)330 123 1365
skybat
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