Cant log in - User group meaning?

Need to check on licences as apparantly were using all of them (we’re not) - can’t log in as its asking for ‘user group’ which is a term I’ve never seen or used on eMClient.

Can someone tell me where I can find my ‘user group’ please?

The user group is User (capital U)

If you have lost the login credentials, there is a reset option on the License Manager page which will resend them to you.