Can't find the email in local outbox but getting xml node saying sending email failed

Frequently Asked Questions
1

Hello,

Every few mins eM client displays error message as per link but there’s no email in local outbox to be deleted.

XML node messages : https://ln.sync.com/dl/8ee1628a0/mbu7f3ke-3e9u36bw-8cg8id8q-2yuxnp78

eM client Version : https://ln.sync.com/dl/6b74fa0a0/4imeqd5j-m68bh9qe-ghs2t89u-hv2tq8ej

Please help.

2

Hi Umesh,

What mail account does it happen to and is it set as EWS? Also, are you using API to send this email?

Russel

3

Hi Russel,

I have setup only 1 email account & yes it’s EWS.  I’m using eM Client on Windows 7 so not sure if that’s an API. Sorry no idea about API.

Rgds…Umesh.

4

Hi Umesh,

This issue relates to the database. Do you have a database backup from the time before the error first occurred?  

Also, send me please the database logs from Menu > Tools > Settings > Advanced > Logging. Turn on the database logging, restart eM Client, wait for the error message and then send the logs to [email protected].

Thank you.
Russel