I have several messages that have been read, but will not delete. I went to the cloud and logged in and the messages are read and in the deleted file. I deleted em client and reloaded it and added my email back to the new software assuming it would sync but the few messages are still on em client. Really enjoy this program but not if I cant delete the few messages. Can anyone help?
I’m having the same problem. Have you found a solution?
Hello,
We’re sorry for the inconvenience. Could you please first of all try the following steps?
Turn Conversations off (Menu -> View -> Conversations -> Disable Conversations)
Turn eM Client off
Go to eM Client’s installation folder (something like C:\Program Files (x86)\eM Client) and run DbRepair.exe (not the DbRepair.exe.config). Wait until the database check is completed.
Turn eM Client on
If that doesn’t help, please right-click on the folder that the messages are in, select Properties -> Repair and click on the repair button.
The next option is removing your account from eM Client and then adding it again (please note that all locally stored data will be lost, but if you have your data on the server, that shouldn’t be of concern. You can make a backup just to be on the safe side).
Regards,
Maurice