Can't deactivate lisense because system failed...

I have the two computer license. One of my computers just had complete system failure and I cannot deactivate the license instance on it so I can reinstall EMclient on my new system… how can I resolve this?

Hello Ariana,

When you activate the license on a new computer, it will automatically deactivate it on the old one so you will be able to use it without any problems.


But that’s not what happened - it told my I had already used up my two licenses :frowning:

Is this solved or was a new licence neccessary?

You can go to the eM Client licensing manager at

Your login credentials should have been sent to you via email when you registered the account.  You should be able to deactivate the license there, allowing you to reactivate on a new computer.