Cant access pro support

[Mario_Duran1]

Please, i am pro user but i cannot access pro support. I do not know how to enter, it looks i have no user in that web.

[Gary]

If your 1 year of VIP Support has expired, then you will not be able to use VIP Support unless you purchase another year.

But you can ask your questions here, and other users will be happy to help you.

[Avgf]

Do you know by any chance why Gmail isn’t working on emClient?

[Gary]

Yes, please see:

Gmail and Google services outage

If you use a Gmail or Google Workspace account in eM Client you might have noticed an issue with mail and some other services. The problem is unfortunately with the IMAP mail protocol and other proprietary Google’s protocols which causes problems when trying to synchronize your data into external applications, such as eM Client. Using a direct connection to the Google server (such as webmail) will work in the meantime. Please follow Google’s status dashboard to see when the services become ava…

[otto-germany]

Would be nice if pro support and support would live on the same platform and login credentials somehow.