Cannot update - "specified account already exists"

1

I have been trying to install latest updates for 15 & 16 October.  The update seems to download, but then the install fails, saying “specified account already exists”.

2

Hi Sharon, can you please make a screenshot of the issue? Does this occur, while trying to install from the .msi file downloaded on our website or does it occur while updating using the internat “check for update” feature of the application?

Thank you,
Paul.

3

Hi Paul, I have been trying to update from the “check update” menu.

4

Hi again Sharon, can you please run your eM Client, and check what version of eM Client are you currently using under Help > About?

Thank you,
Paul.

5

Paul, version is 6.0.20990.0

6

Hi again Sharon, please try to download this installer (for your current version), http://www.emclient.com/dist/v6.0.20990/setup.msi , run the installer, but choose the option to “repair” your installation rather than uninstalling.

Once the repair is finished, please try to use the update feature again, if that won’t help, please try to install the update from this installer: http://www.emclient.com/dist/v6.0.21095/setup.msi .

Hope this helps,
Paul.

7

The repair did not work Paul - comes up with the same “specified account already exists” response.  I have done the new install and that has worked.

thanks
Sharon

8

Hi Sharon, I’m glad the updated version was installed without issues, please let me know if any future updates cause the same issue to reoccur.

Hope this helps,
Paul.