cannot send emails!!!

hi!

I am having an awful time trying to send emails on my laptop! I am operating on the most recent version of EM client, and am the only user. This is the error:

[SMPT] an attempt to connect to ****** failed. This could be caused by temporary server unavailability or incorrect settings. I have had someone with an IT background check the settings, and all prompts to solve errors have been followed (despite these being ‘fixed’, when selecting to ‘send all messages’, my messages remain stuck in the outbox).

please help, I’m clueless and reallllllllllllly needing to send emails (this is my work email)!!

any help would be great, thanks!

Hello Ellen, sorry to see this, when the error occurs, can you please switch to the Log tab in Operations where the error is shown and copy the content of the log to submit it to us here on the forum?

The log should contain more information about the error that occurs.

Also what version exactly are you currently using on your computer, can you please check the release number in Help > About?

Thank you.

version number- 6.0.22328.0

log tab- operations

11:52:06 AM Online state: changed to online due to NetworkAvailability
11:52:07 AM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/
11:52:09 AM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
11:52:09 AM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Inbox
11:52:09 AM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
11:52:09 AM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Inbox
11:52:10 AM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
11:52:10 AM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Drafts
11:52:11 AM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
11:52:11 AM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Drafts
11:52:11 AM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
11:52:11 AM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Sent
11:52:11 AM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
11:52:11 AM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Sent
11:52:11 AM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
11:52:11 AM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Trash
11:52:11 AM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
11:52:11 AM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Trash
11:52:11 AM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
11:52:11 AM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Junk
11:52:12 AM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
11:52:12 AM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Junk
11:52:12 AM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
11:52:12 AM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Archive
11:52:12 AM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
11:52:12 AM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Archive
11:52:12 AM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:02:06 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/
12:02:06 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/
12:02:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:02:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Inbox
12:02:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:02:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Drafts
12:02:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:02:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Drafts
12:02:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:02:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Sent
12:02:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:02:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Sent
12:02:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:02:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Trash
12:02:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:02:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Trash
12:02:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:02:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Junk
12:02:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:02:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Junk
12:02:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:02:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Archive
12:02:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:12:06 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/
12:12:06 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/
12:12:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:12:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Inbox
12:12:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:12:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Drafts
12:12:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:12:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Drafts
12:12:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:12:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Sent
12:12:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:12:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Sent
12:12:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:12:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Trash
12:12:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:12:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Trash
12:12:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:12:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Junk
12:12:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:12:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Junk
12:12:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:12:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Archive
12:12:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:22:06 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/
12:22:06 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/
12:22:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:22:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Inbox
12:22:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:22:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Drafts
12:22:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:22:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Drafts
12:22:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:22:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Sent
12:22:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:22:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Sent
12:22:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:22:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Trash
12:22:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:22:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Trash
12:22:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:22:07 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Junk
12:22:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:22:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Junk
12:22:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:22:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Archive
12:22:08 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:22:15 PM ellen@rf4f.com.au [SMTP]  Connecting: To ellen@rf4f.com.au
12:22:36 PM ellen@rf4f.com.au [SMTP]  MailExceptions.SocketException: Connection failed due to the following reason:
12:22:36 PM     “A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 27.124.116.193:25”
12:22:36 PM    at MailClient.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
12:22:36 PM    at MailClient.Smtp.SmtpSendCommand.Execute(WorkerStatus status)
12:22:36 PM    at MailClient.Commands.Command.Process(WorkerStatus status)
12:22:47 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Sent
12:22:47 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:23:13 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Trash
12:23:15 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:23:15 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Drafts
12:23:15 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:23:54 PM ellen@rf4f.com.au [SMTP]  Connecting: To ellen@rf4f.com.au
12:23:55 PM ellen@rf4f.com.au [IMAP]  Synchronizing message flags: For folder ellen@rf4f.com.au/Inbox
12:23:55 PM ellen@rf4f.com.au [IMAP]  Synchronizing message flags: Done
12:24:15 PM ellen@rf4f.com.au [SMTP]  MailExceptions.SocketException: Connection failed due to the following reason:
12:24:15 PM     “A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 27.124.116.193:25”
12:24:15 PM    at MailClient.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
12:24:15 PM    at MailClient.Smtp.SmtpSendCommand.Execute(WorkerStatus status)
12:24:15 PM    at MailClient.Commands.Command.Process(WorkerStatus status)
12:24:15 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/
12:24:15 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/
12:24:16 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:24:16 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Inbox
12:24:16 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:24:16 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Drafts
12:24:16 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:24:16 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Drafts
12:24:16 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:24:16 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Sent
12:24:16 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:24:16 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Sent
12:24:16 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:24:17 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Trash
12:24:17 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:24:17 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Junk
12:24:17 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:24:17 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Junk
12:24:17 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done
12:24:17 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: For folder ellen@rf4f.com.au/Archive
12:24:17 PM ellen@rf4f.com.au [IMAP]  Synchronizing messages: Done
12:24:17 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: For folder ellen@rf4f.com.au/Archive
12:24:17 PM ellen@rf4f.com.au [IMAP]  Synchronizing subfolders: Done

Hello again, are you using any security software on your computer that may have disabled the application’s ability to connect to your mail server? Please try to udpate to this release, 6.0.22344.0 and check if the issue persists, if it does, please try to temporarily disable any security software you might have installed and again check if you’re still unable to send as it seems some external element is blocking the application’s ability to send out the message(s).

Hope this helps.

Chiming in here - I have the same problem, and it’s recurrent at odd intervals.

eM Client - latest version
Provider - GCI (Alaska)
Using POP3 because IMAP absolutely refused to work.

It’s been working fine for about 4 or 5 weeks, then today SMTP simply refuses. Here’s the error message:

I have done the “fix” 4 or 5 times today, with always the same result: “Fail”.

Here is my log file:

5:45:12 PM Online state: changed to online due to NetworkAvailability 5:45:12 PM ken.rosentrater@gci.net [SMTP]  Connecting: To ken.rosentrater@gci.net
5:45:12 PM ken.rosentrater@gci.net [SMTP]  MailExceptions.ConnectionException: Connection failed due to the following reason: 
5:45:12 PM     “Invalid server reply when connecting: '“Access Denied, Address is on GCI Blacklist”
5:45:12 PM '.”
5:45:12 PM    at MailClient.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
5:45:12 PM    at MailClient.Smtp.SmtpSendCommand.Execute(WorkerStatus status)
5:45:12 PM    at MailClient.Commands.Command.Process(WorkerStatus status)
5:45:12 PM ken.rosentrater@gci.net [POP3]  Connecting: To ken.rosentrater@gci.net
5:45:13 PM ken.rosentrater@gci.net [POP3]  Connected: To ken.rosentrater@gci.net
5:45:13 PM ken.rosentrater@gci.net [POP3]  Downloading messages: From ken.rosentrater@gci.net
5:45:13 PM ken.rosentrater@gci.net [POP3]  Disconnected: From ken.rosentrater@gci.net
5:45:13 PM ken.rosentrater@gci.net [POP3]  Disconnected: Done
5:50:01 PM ken.rosentrater@gci.net [POP3]  Connecting: To ken.rosentrater@gci.net
5:50:02 PM ken.rosentrater@gci.net [POP3]  Connected: To ken.rosentrater@gci.net
5:50:03 PM ken.rosentrater@gci.net [POP3]  Downloading messages: From ken.rosentrater@gci.net
5:50:03 PM ken.rosentrater@gci.net [POP3]  Disconnected: From ken.rosentrater@gci.net
5:50:03 PM ken.rosentrater@gci.net [POP3]  Disconnected: Done
5:50:11 PM Automatic Archiving: Started
5:50:11 PM Automatic Archiving: Completed
5:50:37 PM ken.rosentrater@gci.net [POP3]  Connecting: To ken.rosentrater@gci.net
5:50:38 PM ken.rosentrater@gci.net [POP3]  Connected: To ken.rosentrater@gci.net
5:50:38 PM ken.rosentrater@gci.net [POP3]  Downloading messages: From ken.rosentrater@gci.net
5:50:38 PM ken.rosentrater@gci.net [POP3]  Disconnected: From ken.rosentrater@gci.net
5:50:38 PM ken.rosentrater@gci.net [POP3]  Disconnected: Done
5:51:54 PM ken.rosentrater@gci.net [POP3]  Connecting: To ken.rosentrater@gci.net
5:51:55 PM ken.rosentrater@gci.net [POP3]  Connected: To ken.rosentrater@gci.net
5:51:55 PM ken.rosentrater@gci.net [POP3]  Downloading messages: From ken.rosentrater@gci.net
5:51:56 PM ken.rosentrater@gci.net [POP3]  Disconnected: From ken.rosentrater@gci.net
5:51:56 PM ken.rosentrater@gci.net [POP3]  Disconnected: Done
5:54:22 PM ken.rosentrater@gci.net [SMTP]  Connecting: To ken.rosentrater@gci.net
5:54:22 PM ken.rosentrater@gci.net [SMTP]  MailExceptions.ConnectionException: Connection failed due to the following reason: 
5:54:22 PM     “Invalid server reply when connecting: '“Access Denied, Address is on GCI Blacklist”
5:54:22 PM '.”
5:54:22 PM    at MailClient.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
5:54:22 PM    at MailClient.Smtp.SmtpSendCommand.Execute(WorkerStatus status)
5:54:22 PM    at MailClient.Commands.Command.Process(WorkerStatus status)
5:55:12 PM ken.rosentrater@gci.net [SMTP]  Connecting: To ken.rosentrater@gci.net
5:55:12 PM ken.rosentrater@gci.net [SMTP]  MailExceptions.ConnectionException: Connection failed due to the following reason: 
5:55:12 PM     “Invalid server reply when connecting: '“Access Denied, Address is on GCI Blacklist”
5:55:12 PM '.”
5:55:12 PM    at MailClient.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
5:55:12 PM    at MailClient.Smtp.SmtpSendCommand.Execute(WorkerStatus status)
5:55:12 PM    at MailClient.Commands.Command.Process(WorkerStatus status)
5:55:12 PM ken.rosentrater@gci.net [POP3]  Connecting: To ken.rosentrater@gci.net
5:55:13 PM ken.rosentrater@gci.net [POP3]  Connected: To ken.rosentrater@gci.net
5:55:13 PM ken.rosentrater@gci.net [POP3]  Downloading messages: From ken.rosentrater@gci.net
5:55:13 PM ken.rosentrater@gci.net [POP3]  Disconnected: From ken.rosentrater@gci.net
5:55:13 PM ken.rosentrater@gci.net [POP3]  Disconnected: Done

I need email that actually sends messages! If we can’t get eM Client to work consistently, I’m going to have to go back to (ugh) Outlook.

Can we please get this thing working longer than 3 or 4 weeks at a time?

Thanks for any help available.

Hello, eM Client can not send email due to a reason: you’re email address is banned from the server, this is unfortunately not an application issue as eM Client is denied access to the server. Difference between using eM Client and Outlook would not resolve the problem as the server blocks the connection:

5:55:12 PM     "Invalid server reply when connecting: '"Access Denied, Address is on GCI Blacklist"

Unfortunately you have to resolve this issue with your mail service vendor’s support (GCI).
Hope this helps.

I have completed the suggested update, and have temporarily disabled the security software (I think), and taken down firewalls…with no email success. Are there any other options? I’m desperate.

Hello Ellen, are you still experiencing the same error when sending an email? E.g. is the same error displayed in the “Log” tab?

12:22:36 PM [ellen@rf4f.com.au](mailto:ellen@rf4f.com.au) [SMTP]  MailExceptions.SocketException: Connection failed due to the following reason: 
12:22:36 PM     "A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 27.124.116.193:25"

Can you make a screenshot of your account settings from Tools > Accounts > Your account > SMTP and submit the screenshot to us here on the forum?

Thank you.

yes, it’s the same error.

What mail service provider are you using with eM Client? Based on your SMTP settings I could only expect your antivirus/firewall blocking an insecure connection (on port 25), try to check with your mail service if other SSL enabled ports are available for use with this account?

Did you setup the account using the automatic setup in eM Client?