Cannot retrieve free license from eM Client Website

#1

I recently (as of 29 May 2011) downloaded eM Client, and I’m quite impressed with it. I registered for a free license, but unfortunately never received it.

I started by going to http://www.emclient.com/free-license and filling out the form. After clicking the giant green button, it simply redirected me to the exact same form without any notices or warnings or anything like that. I thought, “huh, weird”, so filled it out again. At that point, I was presented with an error message claiming that license issuing failed because there’s already a free license on file for my e-mail address.

Browsing Get Satisfaction’s “forums” here, I saw somebody link to http://www.emclient.com/lost-activati… for recovering licenses, so I went there and entered my e-mail address. The system tells me that my e-mail address was not found.

Furthermore, I tried the License Manager Silverlight application at http://licensing.emclient.com/, but I have no idea what my group name, username or password is or should be (since I never “registered” such information).

I’ve NOT received an e-mail from eM Client, Inc. at all (I have of course checked spam folders). It’s been ~30 minutes since I registered (and did so at non-peak US hours), so I’m thinking that this may be more of a bug than a traffic/load issue.

I’m hoping that eM Client representatives can see this message and will respond, but if not, does anyone have an e-mail address that I can e-mail for free support?

Thank you. eM Client looks like EXACTLY what I need for a Windows Google Mail/Calendar/Contacts client, and I’m really liking the software. I just need to get this licensing issue ironed out :slight_smile:

#2

Hello,
we are sorry for inconvenience. It was caused by technical drop out of our licensing server. It should work now, you can try it.

Regards

#3

Hi Gabriel, and thanks for your reply.

Unfortunately, I’m still encountering the same issues as before. Filling out the “lost license” form tells me my e-mail address wasn’t found, and filling out the request for a new license tells me that a license already exists.

Any chance I could have you take another look at it? Feel free to simply delete any license in the system under my e-mail address if that helps fix things. Since I don’t have one yet (and therefore haven’t entered it into the client), there won’t be any conflict :slight_smile:

#4

What is your problematic email address, please?

#5

I’m a bit hesitant to share it in a public forum such as this. I’ve specifically set the “allow eM Client, Inc. to see my e-mail address” option, so maybe you could see it from there? It’s the same address as I’m using to post here :slight_smile:

#6

Clarification: I’ve set the aforementioned option within the Get Satisfaction web application/system. In other words, it would appear that you can probably see that “privately” through the Get Satisfaction system.

#7

Please, send the address to support@emclient.com .

#8

Done! Thanks Gabriel :slight_smile: